Universal-Credit-Guide-for-Private-Landlords - Manual / Resource - Page 6
You have a change in your circumstances, on or after
UC Full Service has been introduced in your area, that
means you need to make a new claim for Income Support,
Employment and Support Allowance, Jobseekers Allowance,
Housing Benefit or Child or Working Tax Credit
If you are unsure whether the change in
your circumstances would mean you
have to claim Universal Credit – further
information is available online
www.eastsuffolk.gov.uk/benefits/
universal-credit/
Claim Universal Credit online - www.gov.uk/apply-universalcredit
If you don’t have access to the internet or
need help applying – we can help! Visit
us at Beccles, Woodridge or Felixstowe
Libraries or Marina Customer Service
Centre
Universal Credit will usually only be considered from the
date you apply - Don’t delay! Apply online as soon as you
have a change that means you need to make a new claim
Phone the Universal Credit Service Centre on 0800 328
5644 within 28 days to book your first appointment at the
Jobcentre – this appointment will be to gather evidence to
support your claim, the evidence required will be explained
to you as part of your initial online application. You will also
agree your “claimant commitment” with your Work Coach.
Attend your first Jobcentre interview with your Work Coach
and accept your “claimant commitment”
Be prepared when you sit down to make
your Universal Credit claim – you will
need yours and your partners national
insurance numbers, your bank account
and savings details, information about
how much rent you pay, your landlords
name and address, your landlords phone
number, information about any income
you have, information about any
childcare you pay, information about any
other benefits you are receiving and your
child benefit reference number – this is
8 digits long and can be found on letters
sent to you about child benefit and will
begin ‘CHB’
Your claimant commitment is the
agreement you make with your work
coach for you to take steps to find work –
these are specific to you.
During this time you may be contacted by the Service Centre, who assess
your Universal Credit award, or your Work Coach at the Jobcentre if there
is anything else required in order to get your award in payment – they will
contact you via your online journal. Videos available online will help you
understand how the new online claim and journal work - visit
www.youtube.com and search for Universal Credit in Action
Your Universal Credit statement is available on your online
journal – this will show the breakdown of your award
Your Universal Credit award is paid
6
Universal Credit/Information for Landlords
April 2018
Date you claimed plus ONE MONTH
Date you claimed plus around five
weeks
www.gov.uk/universal-credit
DWP service centre 0800 328 5644