GoSingles Winter Brochure 2023-24 - Flipbook - Page 74
It is our wish that you thoroughly enjoy your holiday
and therefore we would urge you to read the booking
conditions and important information before booking
your holiday. We hope you will find the information
useful. Set out below are the conditions that apply
to your holiday with us. Our intention is to avoid
complicated and lengthy legalese in our relationship
with you and to ensure that principles of fairness and
reasonableness should apply in the unlikely event
of there being any dispute between us. Please read
these terms carefully before completing and signing
the online booking form. The full contents of our
brochure / website form the basis of your contract
with us. Please ensure that you have read and
understood all information on this and other pages.
Your contract with GoSingles Limited commences
on the date of issue of the confirmation invoice.
Your holiday contract will be with GoSingles Limited
trading as GoSingles Holidays whose registered office
is GoSingles House, 7 Arundel Street, Manchester,
M15 4JP. GoSingles Holidays is fully bonded under Air
Travel Organisers Licence number 11633.
YOUR FINANCIAL PROTECTION
“When you buy an ATOL protected flight or flight
inclusive holiday from us you will receive an ATOL
Certificate. This lists what is financially protected,
where you can get information on what this means
for you and who to contact if things go wrong.”
“We, or the suppliers identified on your ATOL
Certificate, will provide you with the services listed on
the ATOL Certificate (or a suitable alternative). In some
cases, where neither we nor the supplier are able to do
so for reasons of insolvency, an alternative ATOL holder
may provide you with the services you have bought
or a suitable alternative (at no extra cost to you). You
agree to accept that in those circumstances the
alternative ATOL holder will perform those obligations
and you agree to pay any money outstanding to be
paid by you under your contract to that alternative
ATOL holder. However, you also agree that in some
cases it will not be possible to appoint an alternative
ATOL holder, in which case you will be entitled to
make a claim under the ATOL scheme (or your credit
card issuer where applicable).”
“If we, or the suppliers identified on your ATOL
certificate, are unable to provide the services listed
(or a suitable alternative, through an alternative ATOL
holder or otherwise) for reasons of insolvency, the
Trustees of the Air Travel Trust may make a payment
to (or confer a benefit on) you under the ATOL
scheme. You agree that in return for such a payment
or benefit you assign absolutely to those Trustees any
claims which you have or may have arising out of or
relating to the non-provision of the services, including
any claim against us, the travel agent (or your credit
card issuer where applicable). You also agree that
any such claims may be re-assigned to another body,
if that other body has paid sums you have claimed
under the ATOL scheme.”
BOOKING AND PAYMENTS
The appropriate deposit plus (optional) insurance must
be paid when completing and returning the booking
form. The balance is due not later than 10 weeks prior
to departure, and if not so received GoSingles Holidays
have the right to cancel the booking. Payment of your
holiday can be made by Debit or Credit card over the
phone or online. No surcharge is levied on Credit cards,
Debit cards, Delta, Visa Debit, Master Debit, Solo and
Electron cards. GoSingles Holidays reserve the right to
cancel or refuse to accept any booking at any time.
CHANGES
Once confirmed and invoiced, any changes by
you to your holiday arrangements will incur an
administration fee of at least £50 for UK breaks and
£100 for European holidays & £150 for Worldwide
holidays, if a change is made more than 60 days
before departure. The fee may sometimes be higher
if the change results in GoSingles Ltd being charged
higher amounts by our suppliers. Changes made 60
days or less before departure will incur cancellation
charges, as indicated below.
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ITINERARIES
Many of these holidays involve travelling, touring, local
flights or cruises, sometimes large distances and across
borders. Whilst we make every effort to adhere to the
itinerary printed it should be understood that changes
may be necessary once the holiday has commenced
due to influences such as weather, political, or
transport conditions. Itinerary is subject to change at
the discretion of GoSingles without compensation and
GoSingles is not responsible for the consequences of
any changes.
BROCHURE / WEBSITE ACCURACY
This brochure is planned and produced many months
in advance of its commencement of validity. Every effort
is made to ensure that the details, description and
prices contained in the brochures are correct, based
on inspections, and information passed to GoSingles
by its suppliers. However changes do occur, sometimes
at short notice and therefore we will advise you at the
time of booking, or if after booking as soon as possible of
any such changes to our published information. It is not
always possible for GoSingles to control all elements of
the holiday whereby advertised facilities can sometimes
become unavailable at short notice due to inclement
weather conditions, lack of demand, emergency repair
works, etc.
GoSingles HOLIDAY PRICES
We reserve the right to alter the prices of any of the
holidays shown in our brochure/ website. You will
be advised of the current price of the holiday that
you wish to book before your contract is confirmed.
Changes in transportation costs, including the cost of
fuel, dues, taxes or fees chargeable for services such as
landing taxes or embarkation or disembarkation fees
at ports and airports and exchange rates mean that
the price of your travel arrangements may change
after you have booked. We reserve the right to offer
and withdraw special offers or discounts without prior
notification. To take the advantage of early booking
Price, booking must be made at least 15 weeks prior
to departure with full payment at the time of booking.
Discounted Price bookings are non-refundable,
non transferrable and subject to 100% cancellation
charges.
LATE BOOKINGS CHARGES
For a holiday which involves schedule flight bookings
made within 8 weeks of departure an administration
fee of £100 per booking and for a holiday which involves
charter flight booking an administration fee of £50 per
booking will be charged for any requests to suppliers
i.e. airlines and hotels to confirm extra space for the
booking.
MINIMUM NUMBERS
Each of our tours is based on a minimum number
and GoSingles Holidays reserve the right to cancel a
tour if such numbers are not reached. You will then
have the choice of booking an alternative tour with
us, changing your departure date at the appropriate
additional cost or reduction depending on the cost
of the tour excluding any amendment charges paid.
In the unlikely event that your tour is cancelled, A
- accept the change and the contract will be varied
to incorporate the change, B - take a alternative tour
subject to availability. If the alternative tour is of lower
or higher price than that originally confirmed, the
difference will have to be paid to us or be refunded
to you, C -withdraw from the booking completely
in which case GoSingles will make a full refund of
all monies paid by you. If a tour has to be cancelled
due to insufficient numbers GoSingles will not pay
any compensation nor be responsible for any cost or
expenses incurred by you as a result.
CANCELLATION BY YOU
If you wish to cancel your booking you should advise
us in writing as soon as you can. If we have made your
insurance arrangements for you the premium is forfeited
on cancellation. (Holiday insurance premiums are non
transferable and non refundable). The cancellation
charges on the holiday cost will be based on the date of
receipt of your written notification and will be calculated
on the following basis.
GOSINGLES.CO.UK | LOW COST SINGLES HOLIDAYS
Over 90 days - Deposit only
71 to 89 days - 30% of the Price
50 to 70 days - 50% of the Price
29 to 49 days - 75% of the Price
Under 28 days - 100% of the Price
CHANGES / CANCELLATION BY US
Cancellation may be necessary in exceptional
circumstances and GoSingles reserves the right in
its absolute discretion to cancel your holiday. If this
occurs, you will be offered an alternative holiday of
comparable standard (if available) or credit voucher
for the amount paid which can be redeemed
within a period of 12 months. In no case except for
circumstances beyond our control or where you
fail to make payment in whole or in part will your
holiday be cancelled within 10 weeks of departure.
Circumstances beyond our control include but
are not limited to war, threat of war, riot, civil strike,
industrial dispute, terrorist activity, epidemic, natural
or nuclear disaster, fire or adverse weather conditions.
If cancellation or curtailment of your holiday occurs
as a result of circumstances beyond our control, the
consequences of which could not have been avoided
even with all due care, GoSingles will not offer refund
or pay any compensation, nor be responsible for any
costs or expenses incurred by you as a result.
OUR RESPONSIBILITY
While GoSingles has taken all reasonable care in
arranging your holiday we are dependent on other
organisations, which we do not own or operate, for the
provision of travel and accommodation. Consequently
we shall not be liable for loss, damage, inconvenience,
death or personal injury due to neglect, act or
omission of any other company or caused by an
event beyond reasonable control. While we shall at
all times use our reasonable endeavours to meet
our clients’ specific requirements, we cannot accept
responsibility for any loss, damage or expense thereby
incurred if these deviate from the terms of the
holiday being offered. If any changes or cancellations
have to be made to the itinerary for reasons beyond
our control, every reasonable effort will be made to
arrange alternatives, where possible, but we cannot
accept responsibility for any loss or damage (including
damages for disappointment) which may be caused.
Where any compensation is due this will be agreed on
a reasonable basis and, where appropriate, the terms
of international conventions will apply.
IF YOU HAVE A COMPLAINT
If you have a cause for complaint, this must be
brought to the attention of a GoSingles representative
immediately so that action can be taken to remedy
the problem. Failure to report any complaint to a
GoSingles representative whilst in the resort will
jeopardise any claim. If the GoSingles representative
is unable to resolve the problem in the resort then
details of the complaint should be notified to
GoSingles in writing within 28 days of your return.
We will not entertain any compensation claim unless
both procedures have been followed. Please report
any problem during the holiday to your GoSingles
representative at once, preferably in writing, then
contact us in writing within 4 weeks of your return.
We will not entertain any compensation claim unless
both procedures have been followed.
INSURANCE
It is conditional that you are adequately insured for
overseas holidays ensuring that your policy provides,
in particular, cover for medical expenses, emergency
treatment and repatriation where necessary. We
offer an optional insurance scheme, available only
to residents of the United Kingdom. If you wish to
arrange your own insurance, details (name of insurer,
policy number and telephone number) should be
entered on your booking form.
OUR RESPONSIBILITY OF YOUR ACCOMMODATION
We will arrange for you to receive the facilities that
make up the accommodation that you choose and
that we confirm. We are responsible for making sure
that each element of the accommodation you book
with us is provided to a reasonable standard and as
was advertised by us (or as changed and accepted by
you). We have taken all reasonable care to make sure
that the accommodation you have booked with us is
provided by an efficient and reputable supplier. This
supplier should follow the local and national laws and
regulations of the country where the accommodation
is situated. However, overseas safety standards are
generally lower than in the UK, for example few hotels