GPSJ WINTER 2023 2024 LATEST - Flipbook - Page 18
GPSJ
EMERGENCY SERVICES
Leicestershire Fire & Rescue Service
Selects Motorola Solutions’ Command
Centre Technology
New solution unifies real-time data to inform incident response and improve frontline
and community safety
Leicestershire Fire & Rescue
Service (FRS) has selected
Motorola Solutions’ (NYSE:
MSI) command centre
technology, including Control
Room Solution (CRS), to
strengthen the service’s call
handling and emergency
dispatch. The solution will
help to increase the speed,
effectiveness and resilience of
Leicestershire FRS’s incident
response to support frontline
and community safety. Ongoing
software maintenance will
help ensure the critical system
remains current.
Serving a population of over one
million people across Leicester,
Leicestershire and Rutland,
Leicestershire FRS manages around
15,000 calls and attends 8,000
emergency incidents on average
per year. The service responds to a
wide range of emergency situations,
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from fires, to road traffic collisions
and search and rescue missions,
whilst also providing community
safety and fire prevention services.
“Our control room is integral to our
emergency response capabilities.
It is the first point of contact in any
emergency situation and acts as the
‘eyes and ears’ for our teams,” said
Callum Faint, chief fire and rescue
officer, Leicestershire Fire and
Rescue Service. “Emergency call
handlers operate in fast moving and
uncertain environments. They need
to be able to gather vital information
from emergency calls and quickly
relay the details to response teams
to help ensure the safety of frontline
personnel as they work to protect
communities.”
Motorola Solutions’ CRS
integrates the control room’s
communications into a single
intuitive system, accelerating
response times and improving
operational efficiency. The hosted
solution enables the control room to
build a clear picture of events from
multiple data sources, including
real-time data from devices in the
field, and provides secure bulk
storage for media assets. It supports
collaboration and mutual aid
between fire services during spate
conditions, where a large number
of calls are received simultaneously
across multiple locations.
GOVERNMENT AND PUBLIC SECTOR JOURNAL WINTER 2023/2024
“We have developed a solution
that enhances the tools available to
the control room, whilst simplifying
workflows,” said Fergus Mayne,
U.K. and Ireland country manager,
Motorola Solutions. “Our objective
is always to enable control room
operators to focus on the call at
hand, allowing them to dispatch the
appropriate resource as efficiently as
possible.”