Equality Diversity Inclusion 30 Dec 20 FF - Flipbook - Page 10
Equality, Diversity
& Inclusion
Engaging to shape our next steps
Staff & volunteers
Our patients & communities
We have been working with staff and volunteers to
gain feedback about what is important to them and
to start to understand the issues they face and the
concerns they have.
A large collaborative event, involving service users
from diverse sections of the community was held in
2019. Feedback from the event highlighted that our
patients, carers and communities want us to:
As part of this we have included equality, diversity
and inclusion questions within our staff survey and
also set-up a number of networks, such as our BAME
Champions Network and LGBTQ+ Champions
Network.
The chairs of these groups attend our Equality,
Diversity and Inclusion Group chaired by our Chief
Executive. They are key members of the group and
through this have a direct line of communication
with senior managers and directors and provide
feedback from the groups, helping to identify areas
that need improvement.
A selection of staff and volunteer voices that we
have received are below.
• Listen to their knowledge and stories
• Ask for feedback through a variety of methods
• Get specic people involved in redesign of services
• Share information across systems
• Have accessible information
• Provide easy read information
We have recruited a dedicated Patient Experience
and Engagement Lead who will drive forward areas
for improvement identied through such events.
They will be responsible for developing the patient
experience and engagement plan, working with
colleagues in quality governance and corporate
teams to embed improvements and the expansion of
patient and service user feedback systems into the
organisation.
The voices, below, are a collection of feedback
received by patients and communities.
Staff &
volunteer
voices
“I have only recently been made
aware of the BAME Network but
it’s a good start. I feel that the
disabled and LBGTQ+ communities
have always been given a platform
but there has been a
delay in recognising
the needs of the
BAME community.”
Patient &
community
voices
“Thank you! My son has very
complex needs and a severe
learning disability, I was able to
stay with him for the three days
and nights on his recent visit to
the Neptune ward.
We were both
looked after
amazingly!”
“The Trust is making some moves
to get it right.”
“Let's start with the Board and the
Executive Team. Change should
start at the top. The Board shapes
and reects organisational
culture.”
“I ‘d like to say a massive thank
you to all the staff on the
Children's Ward, particulalry the
staff nurses and the play therapist.
My 3 year old son has hidden
disabilities, he wore the sunower
lanyard and staff
were attentive to
his needs and made
suitable adjustments
to ensure he got
that extra bit of
support.”
“Changing Places are hugely
important to anyone caring for a
person or child with profound or
multiple disabilities, who
otherwise are being changed on
toilet oors. In 2019
this isn't
acceptable. It's
great to see that
you want to
support carers but
actions speak louder
than words!”
“I have not personally experienced
or witnessed discrimination
against staff or patients, based on
their individual characteristics.”
“My experience is that most
people within the organisation do
value the different perspectives
that are brought by people with
different backgrounds, skills and
experiences and that this is
reected in
organisational
decisions.”
“We had a sunower lanyard
when my son, who has ASD,
attended hospital last year for an
operation. It really helped raise
awareness, thank you!”
“I must applaud for the brilliant
services you have arranged with
SignLive for both of my
appointments
yesterday and
today. I have no
doubt that this
is a must for all
deaf patients.”
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