Equality Diversity Inclusion 30 Dec 20 FF - Flipbook - Page 15
Equality, Diversity
& Inclusion
Let every voice be heard
Providing people with protected characteristics
opportunities to get involved and inuence our
work
Improving people’s pathway through care by putting
them at the centre of everything we do
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Designing services to meet the needs of a diverse
population
Together we will:
Year 1-2
• Develop a Patient Experience and Engagement
plan
• Expand patient and service user feedback systems,
including developing listening, learning and
improvement processes to ensure that the patient
voice is heard
• Develop strong links with community groups and
services to reduce any inequalities identied through
their feedback by partnership working and our
attendance at groups
• Develop a suite of patient stories with people
across all protected characteristics to share across
Trust-wide forums in order to hear directly learn
from their experiences
Year 3-4
• Involve patients, carers and service users from a
diverse background in the design of services and
pathways, particularly as and when this involves a
signicant change
• Involve patients, carers and service users in specic
recruitment processes across the organisation
• Improve Governance structures by working
collaboratively with patients and service users from
diverse background
Measures of Impact
Implementation of Patient Experience and
Engagement Plan
Increased feedback received from hard to reach
groups
Evidence of involvement of patients in service design
and governance structures
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