Equality Diversity Inclusion 30 Dec 20 FF - Flipbook - Page 4
Equality, Diversity and Inclusion matter greatly to us.
It is at the heart of everything we do because we
understand that every single person we deal with,
whether patients, their families and carers, staff
members or volunteers have the right to be treated
with dignity and respect.
This strategy will guide us in the delivery of our
vision and goals over the next four years. It sets out a
clear local approach that everyone will take to
ensure that we embed effective equality, diversity &
inclusion practices, policies and behaviours. This will
include how we deliver our services, the experience
of our patients, carers and staff, how we engage and
how we ensure fairness in all we do.
Moving beyond compliance
But this strategy is not about achieving compliance it’s about doing the right things for the right reasons
with the aim of being the best place to work or to
receive treatment for our patients and communities.
We need to move beyond compliance, providing
evidence that we are being proactive and heading in
the right direction. We need to be in a position
where equality and inclusion for all is evident in all
that we do.
There is strong evidence that demonstrates where
NHS Trusts have clear integration of equality
measures that there is also a positive impact on
patient outcomes and that there is an improvement
in nancial efciency.
We have developed this strategy through using a
range of resources, including:
• Quantitative information we collect and monitor
through our patient and workforce information
• Feedback through our engagement, involvement
and survey activities with patients, the public and
stakeholder organisations such as HealthWatch
• Feedback through our staff engagement, feedback
initiatives and from our STP (Sustainability and
• Feedback from the business planning processes of
• National drivers of best practice guidance and
benchmarking both internal and external to the NHS.
This strategy outlines our priorities focussed
on inclusive leadership, patient experience,
patient access and representation, and
engaged people (staff and volunteers).
The national context
This is a time of great transition for the NHS
nationally and locally in terms of
organisational and cultural change,
nancial challenges and required
improvements in productivity. In order to
meet these challenges, delivery of our
services in a culture that promotes and
values equality, diversity and inclusion with
our patients, carers, public, staff and
volunteers is crucially important.
There are many national, internal and
external levers that give us a clear direction
for delivery and compliance including the
Equality Act 2010, the Health and Social
Care Act 2012, the NHS Constitution, NHS
Equality Delivery System, Workforce Race
Equality Standard, NHS Accessible
Information Standard, NHS Five Year
Forward View (2014) and the NHS People
Our services need to be consciously and continually
considering the needs of all different patients and
carers (noting the nine protected characteristics) in
day-to-day practice, ensuring that where there are
gaps in knowledge they are actively closed. It is
important that all of our staff work in a well-led,
supportive environment and are involved in
decision-making with visible, value-based inclusive
leaders. Evidence tells us that when we get this
right, patient satisfaction and outcomes improve,
regulators rate the organisation better, safety
improves, staff feel more valued, their well-being
improves and patient mortality rates improve.
Great Western Hospitals