Equality Diversity Inclusion 30 Dec 20 FF - Flipbook - Page 9
What we’ve achieved so far
Our patients & communities
Equality, diversity and inclusion is an essential part of
providing excellent patient care.
We know that more inclusive, diverse and open
organisations provide better places for staff to work
and deliver better standard of care.
We monitor ethnicity and gender through patient
‘Friends and Family’ cards, monthly review of this
information ensures we are reaching all groups to
gain patient feedback. That said, we know we have
more to do to ensure that these are used in the most
effective way and that we actively drive our
engagement to increase our response rate.
The following equality, diversity and inclusion
initiatives for patients are already underway:
• Information posters produced in most
frequently-used languages raising the prole of the
Patient Advice Liaison Service (PALS) and enabling all
patients and the general public to be aware of a
service accessible to support their overall patient
experience, including the provision of guidance to
address all issues - concerns, complaints and
• The patient carer engagement launch event in
November 2019 capturing initial input into the shape
of a future patient and carer involvement plan.
• Adopting the NHS rainbow badge initiative
signalling our support to drive out inequalities faced
by the LGBTQ+ community.
• Introducing the sunower lanyard scheme that
provides lanyards for patients to wear to signal to
staff that these patients have additional needs.
• All inpatient deaths of those patients with a
learning disability are reviewed as part of our
learning disabilities mortality review programme.
• We’ve recruited a full time learning disabilities
nurse to help lead improvement and we’ve expanded
our safeguarding team.
• Investment in a PLAN (Psychiatric Liaison
Accreditation Network) in our Emergency
Department to ensure that patients experiencing
mental health problems can be supported in a calm
and safe environment.
• A range of patient and carer participation forums
including the Visual Impaired Service User Group and
the Audiology Patient Group.
• As part of our committment to ensuring equality,
diversity and inclusion we have created an EDI Lead
role for the Trust.