Our Strategy Refresh FINAL - Flipbook - Page 7
We’ve Listened
Listening to staff, patients and the public
Across the summer of 2018, we spent time talking and
listening to our staff, patients and public (through groups
like Health Watch) as well as other stakeholders such as our
governors and commissioners. We used these listening
opportunities to inform our strategy development and areas
of focus for the years ahead.
We are incredibly proud of our staff who continue to provide
the very best care in the face of continued challenge of
demand and our own capacity. It’s no surprise that our staff
also feel immensely proud of their work, and they know that
patients appreciate the care they provide. A clear network of
peer to peer staff support is evident and we need to ensure
that we continue to provide the right tools to these groups
and to their team leads to allow them the space to be
innovative, have ideas, make improvements and sound
decisions.
Our staff recognise the excellent service that we deliver but
also recognise that we can do more. As a Trust we need to
make sure we spend more time recognising and celebrating
achievement, internally, locally and nationally. Indeed, we
have much celebrate.
Our staff want to be recognised by the CQC and want to be
part of a Trust that has services rated as ‘Outstanding’. Our
recent inspection shows that in 80% of areas we are now
rated as ‘Good’. Making as many services as possible
‘Outstanding’ will be a key focus for us in the coming years.
In terms of the way we approach our services and our future
strategic approach, staff have reminded us that, following a
sustained period of cost reduction in order to stabilise our
finances, we should now be focused on delivering change
through quality improvement measures. Adopting this
approach will ensure that we keep the patient at the centre
of everything we do and will result in us providing services
which are efficient and provide good value for money.
In the face of a national shortage of healthcare staff, we
know that staffing levels have a direct impact on morale, this
is clear
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