Quality Assurance Manual - Flipbook - Page 1
Quality Assurance Manual
Table of Contents
Section 1 – Management of a Centre ..................................................................................................... 4
1.1
Policies and Procedures must be documented and reviewed to ensure full compliance with
the SQA quality criteria. ...................................................................................................................... 4
1.2
Policies and Procedures must be endorsed by senior management and disseminated to
relevant staff ....................................................................................................................................... 4
1.3 Notification of changes ................................................................................................................. 4
1.3
Roles and responsibility .......................................................................................................... 5
SQA Co-coordinator – Ryan Tozer................................................................................................... 5
Internal Verifier – Ryan Tozer ......................................................................................................... 5
Assessor – Richard Caves ................................................................................................................ 6
Data Management – Ryan Tozer..................................................................................................... 6
1.5 Malpractice policy and procedures................................................................................................... 6
Candidate malpractice ........................................................................................................................ 6
Centre malpractice.......................................................................................................................... 8
Actions and sanctions if malpractice is proven................................................................................... 9
Staff ................................................................................................................................................. 9
Students .......................................................................................................................................... 9
Appeals................................................................................................................................................ 9
1.6 Procedure for dealing with conflict of interest for assessors, internal verifiers or invigilators.... 9
Declaring conflicts of interest ....................................................................................................... 10
Addressing conflicts of interest .................................................................................................... 10
1.7 Process for communicating with Staff, Candidates and SQA ..................................................... 10
Candidates ........................................................................................................................................ 10
Staff ................................................................................................................................................... 10
SQA.................................................................................................................................................... 10
1.8 Candidate feedback .................................................................................................................... 10
1.9 Compliance with requests for access to records for EV activities .............................................. 11
1.10 Dissemination of EV visits ......................................................................................................... 11
Section 2 - Resources ............................................................................................................................ 11
2.1 Policies and Procedures must be documented and reviewed to ensure full compliance with the
SQA quality criteria. Assessors and internal verifiers must be competent to assess and internally
verify, in line with the requirements of the qualification ................................................................. 11
Assessors ....................................................................................................................................... 11
Assessor Requirements ................................................................................................................. 11
Internal Verifiers ........................................................................................................................... 12
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22/05/2021
Quality Assurance Manual
Version_Final_Draft_0.2
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