Quality Assurance Manual - Flipbook - Page 10
Quality Assurance Manual
interest information will be covered. All signed documents will be kept by the Academy for the
duration of their time with the Academy. All conflicts of interest should be reported to Ryan Tozer
on the form overleaf.
Declaring conflicts of interest
Staff should declare a conflict of interest if they are related to, or have a personal relationship with a
candidate and where they role is one or more of the following:
Set assessments which this candidate will undertake,
Make assessment judgments on this candidate’s evidence,
Internally verify assessment decisions on this candidate’s work,
Invigilate an assessment which this candidate is sitting,
Conflict of interest also applies where an individual stands to make a personal financial gain
from the outcome of the assessment, as opposed to payment to the centre through normal
business practices.
Addressing conflicts of interest
Dependent on the situation, actions will be implemented including – moving the candidate to
another course, change the assessor/IV/invigilator, include the candidate in samples for verification
and have their assessment marking supervised or re-marked. The decision and action will be
documented and recorded.
All copies of documentation will be retained for 1 year after completion of the assessments in
question, including details of the action taken.
1.7 Process for communicating with Staff, Candidates and SQA
Candidates
Upon registering for a course, candidates are automatically sent an email from Ryan Tozer. This
contains his contact details should they have any queries prior to the course starting. They are
emailed 2 weeks before the start of the course to confirm timings and check whether they have any
allergies or special requirements.
Staff
Ryan is the liaison for all teaching staff and is in regular contact with them via phone, email or face
to face. It is the responsibility of the teachers to inform Ryan of any changes to their contact details.
SQA
Ryan is the SQA co-ordinator and has a designated Account Manager who he is in regular contact
with. The SQA conduct a course EV every year and a Centre EV every 3 years. If Ryan’s contact
details change, he will inform his co-ordinator immediately to ensure communication channels are
transparent.
1.8 Candidate feedback
Candidate feedback is essential in the development of the Centre. There is a member of iPowerboat
Ltd management on each course where candidates are free to discuss any suggested improvements
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Quality Assurance Manual
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