Quality Assurance Manual - Flipbook - Page 15
Quality Assurance Manual
Any changes made must not compromise the integrity of the assessment or give an unfair advantage
over other students.
3.5 Individual candidates’ requirements for assessment arrangements must be
discussed, identified, implemented and recorded
All candidates will be informed in their induction information of the availability of assessment
arrangements to address additional support needs.
Any additional needs requiring assistance must be raised in advance in order that iPowerboat Ltd
has sufficient time to provide the necessary support. Procedures for the following assessment needs
are covered by iPowerboat Ltd – detailed below each point:
Identification and evidence of needs;
How needs are met across different subject/units;
How recommendations for assessment arrangements are independently confirmed;
Recording and communication of assessment arrangements put in place Review of needs
and support over time.
The key areas we are anticipating are language barriers. In this instance the candidate will be offered
a 1-hour tutorial with Richard at the end of Day 1 or before class on Day 2 to ensure the student has
absorbed and understood the content. With respect to the 1-day courses, candidates will be offered
a tutorial in the lunch break pre-assessment.
The assessment can be conducted verbally in a closed room with the assessor if the candidate has
issues with writing in English. Foreign candidates are allowed dictionaries during the assessment.
Any additional assessment arrangements will be logged in iPowerboat Ltd Policies and Procedures
record and relayed to assessors.
iPowerboat Ltd will continually monitor the support they offer to candidates in line with any
additional needs as they arise.
3.6 Handling of candidate complaints in line with the SQA requirements
iPowerboat Ltd values all feedback– both positive and negative. Feedback from candidates allows us
to continually evaluate our performance and helps to inform quality improvements.
All candidates will automatically be sent a request for feedback through our website.
All candidates will be able to email Ryan Tozer at any point, before, during or after the course, to
mention any feedback they feel relevant or wish to discuss.
As a new SQA Centre, feedback is paramount to our success to ensure that we reach the highest
standards with candidate satisfaction with the organisation, quality and professionalism of the
course. Although the Centres current RYA and MCA experience will ensure it is in a good position to
begin from.
This complaints procedure is not to be used for challenging assessment decisions, please refer to the
Centre Appeals procedure - section 1.5 in iPowerboat Ltd’s Policies and Procedure Handbook.
22/05/2021
Page 15 of 34
Quality Assurance Manual
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