Quality Assurance Manual - Flipbook - Page 26
Quality Assurance Manual
However, if iPowerboat Ltd is selected for external verification, the candidate assessment evidence
for the selected Units will be retained for the qualification verification visit or central verification
event. This may be physical evidence or records of the evidence (where the evidence is ephemeral).
In the case of an appeal to SQA against an internal assessment result in a regulated qualification, the
Centre must retain records, including all materials and candidate evidence, until the appeal has been
resolved.
Thereafter, assessment and internal verification records for appeals cases should be retained for six
years.
Where an investigation of suspected malpractice is carried out, the Centre must retain related
records and documentation for six years. Records should include any work of the candidate and
assessment or verification records relevant to the investigation.
In an investigation involving a criminal prosecution or civil claim, records and documentation will be
retained for six years after the case has been heard. In the case of an appeal to SQA against the
outcome of a malpractice investigation, assessment records must be retained for six years.
4.8 Internal assessment appeals must be handled in line with a documented
procedure which meets the SQA requirements
Candidates have the right to appeal against the result of internal assessments if they feel they have
been treated unfairly or if they feel the course content was not reflected in the level of assessment.
This message will be conveyed to the students on their pre-course induction sheet as well as being
highlighted verbally at the beginning of each course.
All candidates will be able to email Ryan Tozer at any point, before, during or after the course, to
mention any feedback they feel relevant or wish to discuss.
Stage 1 - Informal
Candidates are able to complain informally to their assessor. The candidate has 14 days from the
date of receiving their assessment result, to lodge their appeal. The candidate will receive
confirmation of receipt of their appeal within 24 hours of its arrival.
The appeal will be logged and recorded and a decision made and communicated to the candidate
within 21 days of receipt of the appeal.
Any action required will be communicated to all staff by the assessor and will be discussed at the
next meeting.
Stage 2 - Informal
If the candidate is dissatisfied with the outcome from the Informal stage or they feel uncomfortable
contacting the IV.
Candidates will have 21 days from the date of receiving their assessment result, to lodge their
appeal.
The candidate will receive acknowledgement of receipt of their appeal within 24 hours of its arrival.
Their appeal will be logged and recorded and a decision will be made and communicated to the
candidate within 21 days from receipt of the appeal. Any actions to be implemented as a result of
22/05/2021
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Quality Assurance Manual
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