Quality Assurance Manual - Flipbook - Page 27
Quality Assurance Manual
the appeal, will be communicated to all staff by Ryan Tozer in order to ensure the same situation
does not arise again.
Stage 3 - Formal
All formal appeals must be made in writing to iPowerboat Ltd’s independent party. Candidates will
have 21 days from the date of receiving their assessment result, to lodge their appeal. Or if their
appeal has already been dismissed through the informal stage, they will have 21 days in which to
lodge a formal appeal from the date of the decision of the informal stage.
The candidate will receive acknowledgement of receipt of their appeal within 24 hours of its arrival.
Their appeal will be logged and recorded and a decision will be made and written notification of this
will be communicated to the candidate within 21 days from receipt of the appeal.
Any actions to be implemented as a result of the appeal, will be communicated to all staff by Ryan
Tozer in order to ensure the same situation does not arise again.
iPowerboat Ltd has no appeals form.
iPowerboat Ltd aims to resolve all formal complaints within 21 days of receiving the complaint.
Each complaint will be logged and recorded and the SQA will be consulted (where needed) and
informed on each case.
Stage 4
If you have gone through all the stages of iPowerboat Ltd’s internal assessment appeals procedure
and remain dissatisfied with the outcome or the way in which they handled your appeal, you can;
Appeal to the SQA awarding body.
Appeal to the SQA Accreditation, Ofqual if you feel that the centre and/or SQA (the
awarding body) has not dealt with your appeal appropriately.
Ofqual cannot overturn assessment decisions or academic judgements but may investigate the
effectiveness of our and/or SQA’s appeals process and require corrective action.
In the case of an appeal to SQA against an internal assessment result in a regulated qualification,
your centre will retain records (including all materials and candidate evidence) until the appeal has
been resolved. Thereafter, assessment and internal verification records for appeals cases will be
retained for six years.
Recording of appeals
All appeals both informal and formal will be recorded and logged in an appeals folder. These will be
reviewed quarterly and any similar trends will be identified early on.
A newsletter/memo will be distributed to all staff detailing any appeals information and explaining
any steps taken to improve iPowerboat Ltd’s service in response to these appeals.
Records will be kept for up to 6 years after the appeal has been settled.
22/05/2021
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Quality Assurance Manual
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