Kent Music Summer School 2023 Brochure - Magazine - Page 28
Testimonials
FAQs
Why can’t a full refund be given for withdrawal?
We must employ staff and give expected course attendance numbers approx. 6 weeks before the start of KMSS. This means
that by 1st June, Kent Music is committed to financial outlay on your behalf for the booked place on course. For this reason,
it is essential you read and understand the cancellation and refund terms to know your entitlement.
In exceptional circumstances e.g., student illness or accident, where a doctor and/or hospital certificate is provided to
support the withdrawal, we will only retain the £35 deposit.
How do I access financial assistance?
We have a Financial Assistance scheme for those who need additional support to attend Kent Music activities, including
lessons, groups, courses and Summer School. If you require financial assistance for Kent Music Summer School courses,
please visit our Financial Assistance webpage at www.kent-music.com/financial-assistance/. You will need to download a
form specifically for County Groups courses and return it to our team - full instructions for this are on the webpage.
If you would like further information about County Programmes financial assistance, please contact Valerie Cordina, County
Programmes Manager, at vcordina@kent-music.com. If you are unable to secure financial assistance for KMSS, a full refund
of any associated fees paid will be given.
Is the food provided suitable for children with allergies or specific dietary requirements?
A wide selection of food is available at each of the daily meals –breakfast, lunch and dinner. There are a variety of milks
available including almond, soya and hazelnut as well as skimmed and semi skimmed dairy milks. There is a separate toaster
provided for gluten-free bread and there are gluten-free and vegetarian options available at all mealtimes. Food served at
the counter is nut-free. All food is labelled with allergen symbols e.g., sesame, crustaceans, molluscs, and eggs.
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If you require a different diet, e.g., vegan, this can be provided as long as we are given sufficient notice. When booking, you
will have the opportunity to let us know your requirements.