Hilton Nashville 2022 - Flipbook - Page 30
Let me start from the beginning.
A hotel is first a dream or an
image of a visionary. Then it
comes into fruition. The design
team comes in like artist to paint
a masterpiece upon a blank
canvas. Architectural lines are
implemented to define the
purpose of the spaces and
functionality...
The Lobby
The entrance should be grand and set the tone
for the lobby, fun inviting and relaxing. The lobby
should be a wonderment, a visual delight and
center piece for conversations. Even at this juncture
it is still just a building, because “You” have not yet
arrived to your own personal space.
The Suite
The suite is similar to the building’s formation, it
needs a vision and a design; lines and materials to
make it comfortable and pleasing. The WOW effect
and a smile of satisfaction accompanied with an
occasional head nod of affirmation, this is what we
strive to achieve with everyone daily.
Hospitality
Now that the hotel is designed and the spaces
defined, what is left? Hospitality of course to ensure
that “You” are guest, friend, Ohana is well taken
care of, consider this your home away from home.
Our Hospitality includes, but is not limited
to being tour guides, entertainment planners also
dinner critics all of which we enjoy doing.
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PRESTIGE | Hilton Nashville Downtown
Not Wishes but Work
We have all been there “I wish this or that”, but
we know it’s not wishes but dedicated work along
with planning and consistent training for optimum
results. This equates to “The Lobby” shining and
sparkling, “The Suite” being ready for your entry
our Ohana. These spaces where prepared by a
staff of wonderful, caring cleaning professionals
from a department you might have heard of within
this lovely building called “Housekeeping”
The Heart of the House
The Room Attendants, House persons, Laundry
Attendants and Lobby Attendants to the
Supervisors and Managers in this Department have
the honor, privilege and responsibility of keeping
your home away from home looking pristine and
inviting for your enjoyment and relaxation.
This Department is surely the SALT and Heart of
the Building and as the Director of Housekeeping,
I am in constant awe and gratitude for their
dedicated work and detail they put into ensuring
that all areas, items and situations are handled
professionally and promptly.
So from myself and the entire Housekeeping Staff
welcome to the Music City and the Hilton
Nashville Downtown, your home away from
home.
Enjoy yourself in the city and hotel. Remember
“The last thing you need to be concern about is
your Suite, Housekeeping is here for that”
Antonio
Antonio Macias
Director of Housekeeping
PRESTIGE | HILTON NASHVILLE DOWNTOWN
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