The Prestige_The Hilton Nashville Downtown - Flipbook - Page 44
“Let me start from the beginning. A hotel is first a dream or an image of a
visionary. Then it comes into fruition. The design team comes in like artist to
paint a masterpiece upon a blank canvas. Architectural lines are implemented
to define the purpose of the spaces and functionality”
Maurice A. Hart
Director of Housekeeping, Hilton Nashville Downtown
“The Lobby”
“The Suite”
“Hospitality”
“Not Wishes but Work”
The entrance should be grand and set the tone for the lobby,
fun inviting and relaxing. The lobby should be a wonderment,
a visual delight and center piece for conversations. Even at this
juncture it is still just a building, because “You” have not yet
arrived to your own personal space.
The suite is similar to the building’s formation, it needs a vision
and a design; lines and materials to make it comfortable and
pleasing. The WOW effect and a smile of satisfaction
accompanied with an occasional head nod of affirmation, this is
what we strive to achieve with everyone daily.
Now that the hotel is designed and the spaces defined, what
is left? Hospitality of course to ensure that “You” are guest,
friend, Ohana is well taken care of, consider this your home
away from home. Our Hospitality includes, but is not limited
to being tour guides, entertainment planners also dinner critics
all of which we enjoy doing.
We have all been there “I wish this or that”, but we know it’s
not wishes but dedicated work along with planning and
consistent training for optimum results. This equates to “The
Lobby” shining and sparkling, “The Suite” being ready for your
entry our Ohana. These spaces where prepared by a staff of
wonderful, caring cleaning professionals from a department you
might have heard of within this lovely building called
“Housekeeping”
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THE PRESTIGE | Hilton Nashville Downtown
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