ESG Report 202223 - Flipbook - Page 44
The role of
innovation:
Our people and
our communities
Developing, engaging and
valuing our people
M Group Services is a trusted employer to more than
11,000 people, working from over 240 locations across
the UK and Ireland.
For over a decade now we
see that engaging with our
people is a tremendous
source of innovation and
problem solving from niche
suggestions to systemic
changes. Our people are a
fundamental component of
our innovation ecosystem
and our ability to share
innovations and best
practice.
As a Group, we recognise that engaging and empowering our people to deliver and grow
is pivotal to driving our business and achieving continued success. We are committed to
creating a working environment in which our people feel valued, supported and fulfilled.
We promise to listen to our people, to provide feedback and keep them engaged and
£2,051
informed. Equally important is the development of a resilient and sustainable workforce
that is equipped to deliver on our promise to clients. Attracting, developing and
retaining the next generation of highly skilled, customer-focused, and forward-thinking
people is imperative for the continuous development of our core capabilities and growth
£2,363
of the business.
One of the ways in which we listen to our employees and give them a voice on issues
that matter to them is via our People Opinion Survey, which is a system that enables
£1,416
anonymous responses to a wide range of topics and questions. We believe it is
important for us to understand how our colleagues think, so that we can shape the
business to create the best possible work environment, taking the changing attitudes
and preferences of our workforce into account.
£248
Every person who completed the People Opinion Survey had the opportunity to select
a charitable donation of their choice to the value of £1 per survey, those who selected
Eden Reforestation Projects planted 10 trees per survey.
7,630 new trees
In a pilot scheme which we hope to roll out across other sectors, our Telecommunications colleagues
now have access to a feature called ‘My Fanmail’ which allows them to send an e-card as a more
interactive way of communicating positive feedback or a ‘job well done’.
Using a custom-built Reward and Recognition Hub which sits on our existing “My Rewards” platform,
those who manage people and crews are able to reward individuals who have gone above and beyond
expectations, by awarding them a shopping voucher worth either £25, £50 or £100.
Our Telecoms business is also leading the way in enabling its people to make
a difference to their communities, with brand new policies relating to charity
giving, match funding and volunteering pilot schemes.
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