ESG Report 202223 - Flipbook - Page 49
Industry leading
Case Study 10
Working in partnership with our client, Cadent Gas, Lucy Nembaware has delivered
the Centres for Warmth programme to our London CMO contract’s area of operation.
Lucy has worked tirelessly to change lives and make a difference to hundreds of customers
in fuel poverty.
Cadent Gas is invested in Centres for Warmth. These are community hubs where residents
can go to sit in a warm, safe and welcoming community environment. The hubs also provide
advisory services such as debt and money management advice, covering everything from
energy saving tips to advice on housing issues. Most of the centres also team up with food
banks to provide an additional level of service.
Lucy has been instrumental in developing these centres in the London region of our contract.
She was aware that Cadent had invested in Centres for Warmth in other working regions and
requested to be put in charge of helping to set these centres up, in addition to her full-time
role. She engaged with community centres in deprived areas to see which areas of London
would benefit the most.
Lucy said: “It was quite a task, requiring a lot of research, starting with the indices
of depravation but also considering other factors such as free school meals and the existence
of similar initiatives in the area. I also visited a wide range of different organisations and
centres to personally discuss how the Centres for Warmth would operate and to work out
how closely our vision aligned with he needs of the community.”
At the time of writing, with five established centres in operation and one in development,
Lucy has been seconded to our client to manage this project on a full-time basis.
Lucy (bottom row on the left) at one of
Cadent Gas’s Centres for Warmth
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