M Group Services - ESG Report 21-22 - Flipbook - Page 20
The Role of Innovation
The way we evolve and adapt
M Group Services has a rich heritage of identifying and delivering innovation for
our clients. Keeping ahead of expectations, our clients’ challenging price controls,
plus the global agenda for environmental and social sustainability is keeping
innovation at the forefront of all our minds.
Whilst solving problems and delivering on our promises has always been a core cultural
characteristic, in recent times we have formally added skills and capabilities to our service offering,
organically and through carefully targeted acquisitions.
Today, M Group Services has evolved to become one of the UK and Ireland’s leading essential
infrastructure service providers across several critical sectors. With more than 10,000 people across
the Group, working on behalf of one of our 19 operating businesses across Water, Energy, Transport
and Telecom, our agile and focused structure has allowed us to deliver a carefully tailored approach
to our clients, allowing us to draw upon the passion, intelligence, and knowledge of our people. This
gives direct access to our cross-sector innovation ecosystem, enabling us to solve the needs of our
ever-changing operational landscapes and support our clients with their evolving objectives and
needs.
Throughout this document reference has been made to the role of innovation and our approach
to best practice. We are carefully tailoring an approach to innovation that offers direct and open
access to what we are calling our cross-sector, innovation ecosystem. Our drive is to help solve
our clients’ most pressing perennial, and emerging service needs.
The role of innovation
Is dynamic in this particular field with new fleet propulsion technologies and asset
engineering solutions coming into focus at a tremendous pace. Our innovation
ecosystem approach and dedicated Plant & Fleet Solutions business are equipped
to appraise and adopt the best available technologies now and into the future.
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What is the M Group Services
innovation ecosystem?
In this era of constant change, the way a
business delivers value today likely won’t be
the same tomorrow. Businesses recognise
the need to continually innovate to meet our
clients needs, create a sustainable competitive
advantage and drive business growth.
From new products, services and client
service delivery models, to the development of
scalable innovation, products, techniques, and
processes, we are building a culture that fosters
entrepreneurship. Our innovation ecosystem
is helping us and our clients meet perineal
challenges like the cost to serve, through to
emerging ones like delivering growth while
conserving the worlds resources.
Using global best practice frameworks like
SBTi and UNGC we constantly look for new
influencers to our current thinking and
future development.
An innovation ecosystem
refers to a loosely
interconnected network of
companies and other entities
that coevolve capabilities
around a shared set of
technologies, knowledge, or
skills, and work cooperatively
and competitively to develop
new products and services
(Moore, 1993).
Moore, James F., 1993. Predators and prey: a new
ecology of competition. Harv. Bus. Rev. 71 (3), 75-86
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