PFM 20 7 - Page 20



cover story
NEWS
Traka Checks in at New Five Star,
Ned Hotel
T
raka is the key management
solution of choice for London’s
newest luxury hotel, The Ned, to
offer total peace of mind to its staff
that all keys are accounted for and
ensuring the total security of guests
at all times.
Cited as one of the capital’s most
spectacular heritage hotels, The Ned
Hotel,
opened
in
April
2017.
Transformed from London’s former
Midland Bank, the Grade I listed, IIstorey five star Hotel has 252 rooms,
nine restaurants, six private events
spaces, spa, gym and a members' club.
Since opening the security team onsite
has manually tracked keys, working at
midnight each night to sign in keys from
20
staff members and track and replace any
missing items or equipment, with each
one accounted for by a handwritten list.
Following a site visit to Claridges, where
Traka is already installed, The Ned took
the decision to implement an automated
key management system initially for up
to 300 keys, including for bedroom
master keys. Alongside management,
the solution offers audit control capability
and
instant
reports,
including
notifications when keys were not
returned.
Says Nick Mackenzie, Head of Safety
and Security at The Ned Hotel: “Hotel
key management is of critical importance
for the smooth running and also safety
and security of all who stay and work
here. Completing manual audits is not
only time consuming, but relies on neat
handwriting to ensure awareness of key
allocations and traceability.
“The implementation of Traka’s system
has automated the complete process.
Not only does it effectively remove the
margin for human error, but also means
we can make huge labour savings and
redirect resources. So impressed, we
are already looking to expand our use of
Traka for other parts of the Hotel,
including management of the Gym and
exclusive ‘The Vault’ members’ keys.”
Traka’s key cabinets in hospitality are
designed to offer an intelligent
replacement solution to manual key
management systems, which often

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