PFM 21 4 - Page 26

New Products
Complimentary Service Protects
Drive Investment From Day One
BB drives customers now benefit from a complimentary support agreement during the warranty
A new service from ABB gives users of medium- and highpower variable speed drives complimentary access to a
host of services throughout the warranty period. Drive
users now receive access to on-site repair, rapid exchange
of faulty parts with access to original spares, telephone
support during office hours and technical query escalation.
Customers only need to register the drive at the point of
commissioning to activate the service. The registration can
be handled by ABB directly or through one of its authorised
value providers. Alternatively, customers can download a
registration app and enrol the drive themselves.
Both telephone and ABB Ability™ cloud-based remote
support offers advice, guidance and issue resolution. This
benefits those customers who are trying to get a drive up
and running or seeking reassurance that the drive operates
as intended. Reduced downtime and plant interruption is
further enhanced by escalation to global experts who handle advanced user queries. For medium voltage drives,
rare instances of drive failure or condition monitoring can
benefit from ABB Ability remote support from specialist
Throughout the warranty period customers will receive
continuous support and engagement for backup. This in-
cludes advice on maintenance techniques, trends and
practices. Customers will obtain priority notifications of
upgrades and enhancements.
The service is available for larger ABB industrial drives that
includes: ACS880, ACS1000, ACS2000, ACS5000,
ACS6000, ACS6080, ACS580MV, Megadrive-LCI,
DCS880 .
“ABB Initial Care gets the best out of your investment
without any extra costs, while maintaining seamless operation,” says Stuart Melling, ABB business unit manager,
drives & controls, UK. “By simply registering your drive you
get valuable access to ABB’s immense application knowhow and product expertise. ABB Initial Care reduces the
risk of downtime and offers peace of mind support throughout the warranty period; it also introduces the customer to
the wider benefits of ABB Drive Care”
Following the ABB Initial Care period, users have the option
to transfer to a full ABB Drive Care service package with
associated costs. This service includes preventive care,
complete care and replacement care and features maintenance services, specialised support, ABB Ability digital
activities such as remote assistance and remote condition
monitoring and failure recovery.
For further information
Reader Reply: 214030


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