PFM 21 4 - Page 27

business news
Warrington Company The Westgrove Group
Aims for £40m Turnover by 2021
management specialist The
Westgrove Group looks set to
more than double its turnover to £40
million by the end of 2021.
The Westgrove Group is expanding
rapidly across its core service areas of
security, cleaning and customer service
teams, increasing its market share in
shopping centres and moving into new
sectors as it heads in to 2018.
Turnover is expected to top £25million
in the current financial year, an increase
of 30% from the previous year.
The business is firmly established in the
property management sector and the
recent growth secures Westgrove’s
position as one of the largest
independent security and cleaning
companies operating alongside the
larger PLC’s.
Based in Warrington in the North West,
the company - which celebrates its 20th
anniversary later this year - employs
over 1,000 people in over 50 shopping
centres across the UK working with
major landlords and managing agents
including CBRE and Savills UK.
The company was recently appointed as
the soft services Partner for The Lexicon
redevelopment project in Bracknell. The
scheme, a redevelopment of Bracknell
town centre, is managed by Cushman
and Wakefield.
Starting initially in cleaning in 1998,
Westgrove moved into security in 2008
as a natural service partner and now
operates a ‘dual service’ model of both
cleaning and security on the majority of
its sites.
Managing Director Claire McKinley
Smith said: “Offering a dual service
approach has been significant in terms
of growing our business and enabling us
to develop a consistent culture. Most
sites we work with require both security
and cleaning so it makes sense to use
one provider – or Partner as we prefer
to refer to ourselves.
“There is one point of contact and the
teams have exposure to the same
colleague benefits such as training and
development, reward and recognition,
and service excellence initiatives. We
believe this has been pivotal to our
success over recent years and we have
certainly seen a preference from our
partners to work this way.”
The company launched its unique
bespoke service provision Synergy by
Westgrove in 2016 focusing on added
value, strategic contract management
and innovation.
Success of the product has led to a
number of significant contract wins
include The Galleries Shopping Centre
in Bristol and St Johns Shopping Centre
in Liverpool with Munroe K Asset
Management Ltd (MKAML) plus Media
City in Salford Quays and Doncaster and
Sheffield Airport with Peel Land and
The latter contract win sees Westgrove
moving into aviation, a first for the
business. The contract includes the
provision of cleaning and PRM (Persons
with Reduce Mobility) services showing
how the company is adapting to new
requirements from its Partners.
Westgrove Group Joint Chairmen Steve
Fives said: “We have worked incredibly
hard over the past 20 years and have
seen the business grow from a team of
six to over 1,000 colleagues today
across the UK.
“We never want to stand still and the
move into aviation and PRM
demonstrates our progressive approach.
We are always striving to improve the
business and grow through innovation
and quality of service.
“Remaining independent has been a
massive strength. It gives a much
greater personal feel to our business and
we can offer a level of flexibility and
transparency without compromising on
Although the company has seen
accelerated growth in the last two years,
McKinley Smith says the Westgrove
DNA and business principles remain the
She said: “We really believe in the
Westgrove brand which is very much
about passion, dynamism and a ‘can do’
ethos. Our teams are our colleagues.
Our clients become our partners. This is
very much the bedrock of our success
alongside our principle that volume will
never take precedence over quality.”
Reader Reply: 214027
Managing Director
Claire McKinley Smith


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