QC 16pp A4 Winter Newsletter 2023 v9 WEB (1) - Flipbook - Page 2
Directors’ Message
Recently we have been reviewing our Strategic Direction and the objectives that we are working towards. In doing so, we have been
reminded of just how much every member of #teamqueenscourt contributes to what we do, and the specialist support that we are
able to o昀昀er across our local communities.
From our clinicians and medics innovating and launching new services to our colleagues in Fundraising, Lottery and Retail using imaginative
ideas to help raise much needed funds, we are extremely fortunate to have such a dedicated team of people. Each team member, whether
paid sta昀昀, volunteer or supporter acts as a ‘building block’ helping us to achieve Queenscourt’s vision.
‘Queenscourt - where life is for living...’
People
Resources
Inspiration
Dependability
E
High Quality Supportive
& Specialist
Palliative Care
D
Transparent & Robust
Governance
I
Interactive
Transformational
Education
R
Financial Stability,
Integrity & Accountability
P
Compassionate
Communities
To empower
Compassionate Communities to support one
another, in the face of advanced and progressive, life limiting illness,
through provision of supportive and specialist palliative care services
Excellence
PRIDE summarises the values that we have as an organisation. These values underpin everything we do and the updates within this edition of
Queenscourt Matters o昀昀er a great insight into the hard work and variety of activity taking place every day in every part of #teamqueenscourt.
Our education team enable us to inspire people attending our training course and professionals who join us on placement. This month we are
particularly proud of Julie and Ewelina and their achievements in education. You can read all about that on page 4.
We are always seeking feedback on the experience of the patients and families we support. Our quality team are introducing ‘Iwantgreatcare’
to make it easier for people to give us the feedback we need to ensure our services are always improving.
We are so proud of all #teamqueenscourt and of all our supporters that feature in this edition of Queenscourt Matters. We hope you enjoy
reading the newsletter and please remember, whenever you donate time or money to us, whether for speci昀椀c events or as a regular supporter,
you enable us to continue o昀昀ering supportive and specialist care across all our services.
We are so grateful for all your support.
Debbie, Louise & Clare
Debra Pierce-Lawson, Louise Charnock & Clare Finnegan
Directors of Queenscourt
Development of Compassionate Communities
We have received a large number of responses to our survey on
Compassionate Communities since it was launched in the last
newsletter. We will use what you tell us to inform the key aims of our
Compassionate Communities project. Here is some of the feedback
that you have kindly shared with us so far.
• Nearly 50% of people told us that they felt isolated after
a bereavement.
• 72% of people felt that a support group made up of people with
similar experiences would be of particular help to carers and family
members and 55% of people would be interested in supporting such
a group.
• 64% of people also felt that a telephone support line would
be helpful.
2
• 82% of people who had experienced a
bereavement told us that the opportunity
to share memories of the person who
had died helped them and 72% of people
found it useful to do something in memory
of their loved one.
A huge thank you to everyone who has taken the time to complete
our survey and to help inform our plans.
There is still the opportunity to help shape our work on the
development of Compassionate Communities. If you are able to,
please log on to our website using the following link:
www.queenscourt.org.uk/CompassionateCommunitiesSurvey
and answer a few questions. It should take no more than 5 minutes.