All you need to know - Riverstone Kensington S - Flipbook - Page 24
Frequently asked questions
Our client advisers are always available to answer any questions about Riverstone
Kensington. They will be on hand to help every step of the way. We set out below some
answers to questions we are often asked.
Who will manage Riverstone Kensington?
Riverstone Kensington is owned and managed by Kensington Row Property Limited,
part of the Riverstone Group. Kensington Row Property Limited will enter into a services
agreement with a company in the Riverstone Group. This company will provide
management services for Riverstone Kensington and our other locations. The costs of
these services are included within the Membership Fee.
We do not provide all the services at Riverstone Kensington. For example, home care will be
available from The Good Care Group at Riverstone or from your chosen care provider. The
restaurant and bar will be run through our partnership with a leading restaurant operator.
We will partner with independent suppliers when offering some of the on-demand services.
Do I own my apartment at Riverstone Kensington?
All apartments are sold on a 150-year lease (or the time left on the lease for resales).
The apartment is your home, your asset.
How is my Riverstone lease different to a normal residential lease?
The key difference is the payment of the Deferred Fee when your apartment is sold.
Riverstone believes the Deferred Fee fully aligns your interests and ours. Our fee structure
makes sure that the costs of building, maintaining and running the Riverstone locations are
covered for the long term. Please ask our client advisers for a copy of the Lease Summary
for more information.
Will the quality of the development be maintained?
Riverstone hasn’t just built Riverstone Kensington, we will run it with your best interests in
mind. Rest assured, we want to maintain the quality of amenities and services to the same
high level as the first day you moved in. We want to provide our residents with the widest
range and highest quality of amenities in London. Retirement living as it should be.
Can I rent an apartment?
No. Riverstone do not rent apartments to residents.
Can I buy an apartment for a family member?
Of course. We recognise that some people might want to buy apartments for their family
members and our lease allows this. A family member would need to provide details of
at least one person aged 65 or over who will live in the apartment. We call these people
“designated occupiers” in our lease. All “designated occupiers” need to take the health
and well-being assessment to allow us to check that Riverstone is right for them.
What steps do I need to follow when buying a Riverstone apartment?
Our client advisers will be available to explain the different stages of buying a
Riverstone apartment. From the initial appointment through to completing a reservation
and the move-in process, we’re here to help you every step of the way.
You will need to take a health and well-being assessment with The Good Care Group
at Riverstone before completing a reservation. The assessment is there to check that
you won’t be a risk to your and other residents’ health, safety and well-being. It is very
important for us that we know that Riverstone is the right choice for you.