All you need to know - Riverstone Kensington S - Flipbook - Page 26
How will you help me during the move in process?
We know downsizing can be challenging and we will be with you every step of the way.
We will give you a welcome pack before you move in. This will include details of the
services we provide and what to consider before you move in. Our moving-in team will be
on hand to answer any questions and help you wherever possible. We will check whether
you wish to use our approved removal company, or your own. We will also find a date
for moving in which works for you. Once you arrive at your new home, you will meet with
your resident care team member. They will introduce you to the General Manager and
the on-site team and will also help coordinate the removal team. This will give you time to
enjoy some refreshments and start to get a feel for your new life at Riverstone.
Who can I live with and what are the minimum age requirements?
Riverstone is operating a retirement community at Riverstone Kensington. This is why,
when you buy an apartment, at least one person aged 65 or over has to live in the
apartment. We call these people “designated occupiers” in our lease. All “designated
occupiers” need to take the health and well-being assessment to allow Riverstone to
check that Riverstone is right for them.
We also recognise that everyone’s personal circumstances are different and might
change during their time at Riverstone. This is why we allow people who aren’t over 65
years old to live with you full time for as long as you live there. This can include close
family members, spouses, partners and carers and anyone you wish to live with. We call
these people “permitted occupiers” in our lease.
All “permitted occupiers” aged 65 or over also need to take a health and well-being
assessment. This is to allow us to check that Riverstone is right for them.
We limit the number of people who can live in your apartment to two people per master
suite and one person per additional bedroom.
Why do I have to take a health and well-being assessment?
Your health and safety and that of all our residents is very important to the Riverstone
team. We need to be sure that Riverstone is the right place for you to live. This is why
we ask all proposed residents aged 65 and over to take the health and well-being
assessment with The Good Care Group at Riverstone.
Will the Membership Fee increase during my time at Riverstone Kensington?
We understand the importance of residents being confident that costs won’t go up
unexpectedly. For this reason, the annual Membership Fee will be fixed for as long as
you own an apartment. We hope this gives you peace of mind.
If we want to change or add to the services for an additional cost, we will allow residents
to vote on the proposal first. We will only increase the Membership Fee if more than 50%
of residents vote in favour.
How do I pay the Membership Fee?
You pay the Membership Fee on the first day of each month by direct debit. We’ll take
any fees for on-demand services by direct debit at the end of the month.
13.Other than the Membership Fee and the Deferred Fee, what other costs
will I pay?
You have to pay for utilities, Council Tax, TV Licence and any other media or phone
packages you buy for your apartment. You’ll also have to pay for any repairs to the
heating and cooling system in your apartment. This includes an annual maintenance
check of these systems which you pay for direct with Riverstone’s chosen contractor.