Robert-Mays-School.-Tech-4-Learners - Flipbook - Page 5
FREQUENTLY ASKED QUESTIONS
How long can I spread payments over?
The maximum payment option will depend on how long your
child has left at the schol. For example; if your child is going
into Year 7 you can choose to spread the payments over 12,
24 or 30 months. We also offer a up front payment option.
Why are we using a 1:1 payment programme?
The benefits of using this programme are:
Flexible payment options.
Device cover, protecting the device against theft or
accidental damage with no excess and with no set limit of
claims.
Easy to use, contact us ticket page to get in touch with our
customer service team.
Full ownership of the device once final payment is made.
Will there be any credit checks?
No, everyone is approved.
How will I make payments?
Payments will be made via Direct Debit using an online portal
provided and administered by Freedom Tech.
Is there any financial assistance available?
If you are interested in the programme but are experiencing
financial hardship, please get in touch with the school for a
conversation in confidence, and we will explore what support
we can provide.
What happens if I miss a payment?
Please contact Freedom Tech if you have missed a payment
using their ticket service www.freedomtech.co.uk/help/
Please note until your payment is made, your repair cover is
not valid.
What happens if I can no longer afford
the device?
If you can no longer afford the device, please let the school
know in case of any eligibility for financial support. If this is
not applicable you will need to return the device to the
school and let Freedom Tech know via their ticket service
www.freedomtech.co.uk/help/
What happens if my child leaves the school?
You can either pay off your outstanding balance to keep this
device or you can return the device to the school and let
Freedom Tech know via their ticket service
www.freedomtech.co.uk/help/
Can they use the device at home?
Yes, the student can use the device to further enhance their
learning and we recommend that you set your security
settings on your Wi-Fi accordingly.
How many devices can I order?
One device per student at the school.
When will I receive the device?
Devices are due to be delivered to the school for
distribution to parents/students on the first day of term in
September.
Who owns the device?
The device belongs to Freedom Tech whilst the device is
subject to a payment plan. The student will be able to use
the device 24/7. The student will own the device once the
final payment has been made. While the student is at
Robert May's the device will remain managed by the school.
Does this mean exercise books will be outdated?
Most definitely not! Traditional methods of learning
and teaching still have an important place in education
and will continue in our school. The device should
be seen as an additional educational tool, a tool to
enhance learning rather than replace these methods.
This will ensure students` handwriting skills continue
to be developed.
How do I log a repair service ticket?
During term time, please report to the School IT Office,
the IT Office will report and log the fault for repair and
issue a loan device to use while the repair is
undertaken. When repaired and returned to the school,
the school will contact the student to swap back the
devices.
Outside of term time, you can log the repair claim at
https://freedomtech.co.uk/help.
Complete the requested webform in full to submit a
ticket to our repair centre using ticket type ‘Broken
Device’ or ‘Claim – Warranty’.
Once the ticket has been submitted an automated email
response containing a unique FTCS_XXXX reference
number will be sent to the given email address.
The repair centre will organise the collection of the
device. Contact made within estimated 4 working hours
(Monday to Friday)
The student device will be collected by a courier in a
secure box on the arranged date.
Once repaired the device will be delivered back to the
collection address, unless otherwise specified.
For any further questions, please see our
additional FAQs section at:
www.freedomtech.co.uk/faq
If your query is not answered in our FAQs,
please contact us by visiting:
www.freedomtech.co.uk/help/
Please raise a ticket choosing type ‘Other’ and
we will respond to you within 4 working hours.