Adult Services Prospectus 20232024 - Flipbook - Page 20
Community FAQs
What happens if adults using the service become unwell?
It9s always a worrying time when someone becomes poorly. If individuals become unwell
while in our care, we will monitor them closely and call the GP, 111 or 999 where
appropriate. We will follow all health care protocols, and will keep you informed and
updated at every step.
What if a hospital admission is required?
In the event an individual needs to go to hospital, we will accompany them at every
stage, and will inform you as you may wish to attend also.
What happens if an individual needs to see a GP or healthcare professional?
We will have a pre-arranged agreement regarding who will manage this. Some families
prefer to manage it themselves, but we are happy to do so if it9s more convenient.
Can you arrange regular trips to the community?
Yes absolutely! Windhill have regular meetings about activities they would like to do,
and individual wishes can be discussed with their key worker.
Can I/We request for you to make appointments on an adult’s behalf, for example
hairdressers or opticians?
Yes. An individual9s key worker can arrange this, and the wider staff teams in their
absence.
How do you ensure an individual is able to regularly access leisure opportunities?
We will plan large and small activities, events and trips throughout the year. Some are
routine, for example shopping, but other activities might be extra special like trips to
London or the seaside!
Do you charge for transport?
We run a service vehicle scheme that all adults can access in addition to public
transport or private hire (taxi). Charges are calculated per mile and shared if more than
one passenger shares the journey.
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