College & Supported Living Prospectus 20232024 - Flipbook - Page 21
Community FAQs
What happens if my son/daughter becomes unwell?
It’s always a worrying time when our son/daughter become poorly. If your son/daughter
becomes unwell while in our care, we will monitor them closely and call the GP, 111 or 999
where appropriate. We will follow all health care protocols, and will keep you informed and
updated at every step.
What if my son/daughter has to go to hospital?
In the event your son/daughter needs to go to hospital, we will accompany them at every
stage, and will inform you as you may wish to attend also.
What happens if my son/daughter needs to see a GP or healthcare professional?
We will have a pre-arranged agreement regarding who will manage this. Some families
prefer to manage it themselves, but we are happy to do so if it’s more convenient.
Can you arrange regular trips to the community for my son/daughter?
Yes absolutely! Each house will have regular meetings about activities they would like to
do, and individual wishes can be discussed with their key worker.
Can I/We request for my son/daughter to have appointments made for them, for
example hairdressers or opticians?
Yes. Your son/daughter’s key worker can arrange this, and the wider staff teams in their
absence.
How do I ensure my son/daughter is able to regularly access leisure opportunities?
We will plan large and small activities, events and trips throughout the year. Some are
routine, for example shopping, but other activities might be extra special like trips to
London or the seaside!
Do you charge for transport?
We run a service vehicle scheme that all learners can access in addition to public transport
or private hire (taxi). Charges are calculated per mile and shared if more than one
passenger shares the journey.
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