St Elizabeths Centre Annual Report End Dec 2022 FINAL - Flipbook - Page 23
Fundraising (continued)
Complaints are reported to the Fundraising Regulator in accordance
with their timetable. There were no complaints in the last reporting
period. The Charity has not had any adjudications and had no signi昀椀cant
failures, ensuring compliance with these standards. Detailed policies
and procedures are in place and compliance is reviewed through audit,
by monitoring feedback and taking corrective action where required.
Promoting the Charity’s success for its stakeholders
St Elizabeth’s became an independent charity in 2018 with a Board
of Trustees and is run on a day to day basis by a Senior Leadership
Team. We are proud to deliver of the ways in which, over a century
the charity has provided care and support for children and adults of all
ages with epilepsy and other complex medical conditions, the severity
of which impacts their health, social, behaviour, learning and emotional
development. The decisions we make as a Charity, from the ground
level through to the Board of Trustees, are for their bene昀椀t.
There are wider consultation mechanisms which support us in fostering
healthy relationships with stakeholders. These include:
• 6 meetings annually with the Senior Leadership Team
• Windhill Family Group
• Resident Forums
• School Council
• College Council
• Staff Forum
We have agreed and approved a 5-year strategic plan, which emphasises
the delivery of market leading services providing the required returns
to reinvest in the infrastructure of the operation and property portfolio
to build further success. It underlines the need to build a talented team
and a respected brand that is recognisable for its purpose and quality
of service delivery. We recognise that to succeed we will need to build
strategic partnerships with other organisations that can provide the
infrastructure to successfully deliver this ambitious plan.
Our key stakeholders, and the ways in which we engage with them, are
as follows:
Our clients The views of our clients is of paramount importance to us
and forms the basis of our work and there are forums for them in each
service area.
Additionally we have annual surveys, monthly house meetings and
weekly key note session to ensure the views, wishes and aspirations of
those who use our services.
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