USD Brochure 2020 - Page 115



advised not to carry unnecessary valuables and to be vigilant
at all times as tourist spots are well-known target locations for
pickpockets. It is strongly recommended by Star Tours that all
passengers have valid travel insurance, including EU citizens.
Star Tours will by no means retrieve the item on behalf of any
passenger, or be responsible for acquiring the item on behalf
of any passenger to keep in line with company policy and law.
Star Tours maintain a strict policy of not carrying anyone’s
property across international borders whether it is authorized
in writing or by any other means.
WHEELCHAIRS
Star Tours does not provide specialist tours for the less-abled.
However, we will attempt to accommodate as to our best ability.
Mobility aids such as walking aids and manually collapsible
wheelchairs can also be stored in the baggage lockers; Bear
in mind that they will need to be collapsible and electric
wheelchairs cannot be stored on any of our coaches. The driver
will load and unload the wheelchair from the coach for the
passenger; however, they will need to be physically fit enough
to be able to board and disembark the coach on their own.
SEATING ALLOCATION
Seating allocation requests are not taken under any
circumstance. Any medical, and or personal grounds are not
considered when allocating seats. Seating is generally allocated
by booking number; however, there are some exceptions to
this, i.e. group sizes, coach size, promotional seating, H&S
Laws, pick-ups, company discretion etc. We do not, promise
or guarantee any particular seat on the coach, and we have
the sole right to assign your seat as we see fit unless explicitly
stated by law or governing bodies. Any indication is for
reference only and is subject to change regardless of whether
given in writing or any other means. Seat numbers will be
given to you on the day of your departure by the tour rep.
Passengers with children in their group will not be seated in
the front of the coach even if they have booked early. Some
seats in the coach may not recline.
If passengers have a different booking reference numbers
and wish to travel together, then it is the responsibility of the
passengers to inform Star Tours at the time of booking.
EARLY BIRD OFFERS
Early Bird Offers are only applicable if your booking is
accompanied by a minimum deposit payment. Early Bird Offers
do not apply to any booking where a surcharge is applied
to the listed brochure price, or there is a modification to the
tour. Early Bird Offers are not applicable to infant travellers.
Early bird offers cannot be used in conjunction with any other
offers or vouchers. When an Early Bird offer incorporates
complimentary hotel accommodation, the following conditions
apply: Hotels will be a minimum 3-star category located in
Wembley or local to Wembley. Subject to availability it may
be necessary to change the hotel location. Hotels may differ
from booking to booking; there is no guarantee that people
travelling in conjunction with each other will be accommodated
in the same hotel. Rooms given will be allocated as per the
main booking.
Star Tours of any food allergies at the time of booking.
However, special arrangements cannot be guaranteed for
allergies or requests such as Halal or Jain meals. Passengers
with severe food allergies or dietary requirements are advised
to make appropriate arrangements prior to commencing
their tour. Star Tours reserve the right to change the meal
arrangement if circumstances beyond our control make it
necessary. The meals are pre-set buffet style, and a choice
of menu is not available. On some of our tours, meals are
provided at restaurants or hotels; a set menu in a buffet style
will be provided along with tap water only.
Lunches are vegetarian only and are provided outdoors at
a service station/rest area where limited, or no seating is
available. Lunch is served in a picnic-style buffet arrangement.
On some days, Star Tour’s may provide packed lunches or
dinners to suit the itinerary of a particular tour. Dinners are
usually provided within a hotel or restaurant in a separate
dining facility. Preferential seating will not be available during
meals, and allocated seating will apply for meals.
If for any reason Star Tours are unable to provide the meal;
Star Tours will provide the passenger with 9 Euros for lunch
and 12 Euros per dinner for our European coach tours.
EXCURSIONS
Due to a large number of visitors, there may be waiting
times and queuing times involved, which can be anything up
to 4 hours. These times may be modified without notice by
the management, in particular, due to exceptional events,
unfavourable weather conditions, large numbers of visitors,
or a Force Majeure event. Access to the excursions/monuments
depends on the type of ticket purchased, and all exits are final
no re-entries are permitted. No refunds will be made if access
is restricted due to poor weather conditions or a decision by the
Public Authorities. Tickets issued are for immediate entry.
In the case of loss or theft, the tickets cannot be reimbursed.
Certain excursions may restrict access due to saturation.
ADDITIONAL EXCURSIONS
We design our itineraries so that all the necessary excursions
and places of interest are included to give the passenger the
best possible holiday at an affordable price. However, often, the
tour rep and driver will offer passengers optional excursions that
are designed to enhance their holiday experience and are not
included in the tour cost. These excursions are priced separately
and operated solely by the driver and tour leader. However, Star
Tours’ have set individual prices to ensure consistency in the
pricing. Additional excursions are not pre-bookable and must
be paid for by cash to the Tour rep prior to the excursion being
conducted. Passengers are entitled to refuse any optional.
The operation of additional excursions is subject to availability,
logistics, and feasibility, and in no part guaranteed to be
operated on tours.
PICK UP AND DROP OFF POINTS & TIMES
If pre and post-night accommodation cannot be arranged,
then the Early Bird financial Discount will be offered (We
will attempt to inform you of availability at the earliest).
Pre-tour accommodation offer: the transfer is for your tour
commencement and cannot be provided upon completion of
the tour. Post-tour accommodation offer: return transfer will
be to the hotel provided only. Hotels provided includes bed and
breakfast only, and any additional services must be paid by the
client directly. Hotel confirmation can only be provided within
two weeks of arrival. Star Tours reserve the right to amend or
withdraw any early bird offer at any time without prior notice.
A full list of T&Cs is available for Early Bird offers on request.
Timings are shown in the brochure and on our website for
indication purposes only. All other pick-up points are subject to
minimum numbers, and some may incur a supplement charge
as specified on our pick up section. Passengers should plan to
arrive at their pick-up point 15 minutes before the scheduled
departure time as coaches cannot wait for anyone arriving
late. Passengers arriving late will need to make their own
arrangements to meet the coach at the next suitable location or
at the hotel where the group will be spending the night on the
Continent; no refunds will be issued due to missed connections.
Return journeys from the continent are scheduled to arrive at
Dover between 19.00 hours and 20.00 hours approximately.
We will then proceed to the original pick-up points in London
(arrival time between 21.00 hours and 23.00 hours) and times
were given are approx. and subject to road traffic, international
and border conditions, and subject to change.
FOOD
DIETARY, ROOM ALLOCATION & OTHER REQUESTS
Passengers will have an option to choose from vegetarian or
non-vegetarian (wherever possible Jain/Halal) meals.
Passengers should advise Star Tours of their preferred diet
at the time of their booking so that this information can be
provided to the caterers. Passengers are requested to inform
In many cases, Star Tours work with intermediary agents
(Airlines, Hotels, Transport Companies, Other Suppliers, etc.)
to arrange a holiday. If passengers have special requirements
with regards to the service provided by the intermediaries such
as a rooming request, seating request or a special meal request
etc., then they should advise Star Tours at the time of
booking, and we will endeavour to ensure the intermediary
is advised of the request. It is important to note that
Star Tours cannot guarantee the request and that the
passenger should confirm their request with the concerned
intermediary themselves before their departure.
FARAWAY TOURS
Our Faraway Tours are operated by local ground operators
who handle all the details within the various destinations.
In most cases, we will be able to arrange a faraway tour
on minimal group sizes of two to four confirmed travellers,
and as such, you may not necessarily be accompanied by a
group/tour rep. You will be assisted by a local contact during
your tour for emergencies and enquiries. Your local ground
agent will not be present with you at all times. Many of
your sightseeing excursions will be guided by a local agent;
however, at times, you will be given free time to explore
the destinations on your own. There is no seat allocation on
these tours and travellers will be accommodated within the
vehicle based on the seats available. Sightseeing tours may
combine with groups not booked through Star Tours. Meals
will be served at selected restaurants or during excursions.
Restaurants will be located within walking distance from
your hotels and passengers will be requested to attend
meals at their leisure.
CUSTOMS & IMMIGRATION DELAYS / ENQUIRIES
Star Tours will not be held responsible if passengers are
stopped or held by any government departments, e.g.
Police, Customs, Immigrations or any other authorities of
the destination country.
ATOL
The Package Travel, Package Holidays and Package Travel
Regulations 2018 require us to provide security for the
monies that you pay for the package holidays booked
from this brochure and for your repatriation in the event
of our insolvency. The air holiday packages/ flights in this
brochure are ATOL protected by the Civil Aviation Authority.
Star Tours Ltd holds ATOL number is 5639. Please see our
booking conditions for more information. ATOL protection
does not apply to all holiday and travel services in this
brochure. Please ask us to confirm what protection may
apply to your booking.
ABTA
Star Tours Ltd is a member of ABTA with membership
number W8770. ABTA members help holidaymakers to
get the most from their travel and assist them when things
do not go according to plan, e.g. refund for a booking or
repatriation costs in case of our insolvency. We are obliged
to maintain a high standard of service to you by ABTA’s
Code of Conduct. We can also offer you ABTA’s scheme
for the resolution of disputes which is approved by the
Chartered Trading Standards Institute. If we can’t resolve
your complaint, go to www.abta.com to use ABTA’s simple
procedure. Further information on the Code and
ABTA’s assistance in resolving disputes can be found on
www.abta.com
Day Trips and tours less than 24 hours will not be
protected by the ABTA scheme unless you have overnight
accommodation included in your package. However, where
the trip includes an international flight, your money will be
protected under the ATOL scheme.
ABTA No.W8770
Call us 24 hours: 1 866 867 2620 | Book Online: www.star.tours 115

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