USD Brochure 2020 - Page 116



HOW TO BOOK
Star Tours Bank Account Details
US DOLLAR ACCOUNT
Bank Name
BANK OF AMERICA
Account Name
STAR TOURS USA INC.
Account Number 334041856576
Routing Number 061000052
Swift Number
BOFAUS3N
GBP ACCOUNT
Bank Name
BARCLAYS BANK
Account Name
STAR TOURS LTD
Account Number 53259692
Sort Code
20 99 58
IBAN Number
GB88 BARC 2099 5853 2596 92
Swift Number
BARC GB 22
EURO ACCOUNT
Bank
BARCLAYS BANK
Account Name
STAR TOURS LTD
Account Number 85307655
IBAN Number
GB86 BARC 2099 5885 3076 55
Swift Number
BARC GB 22
In order to make a booking for your holiday you are required to complete a booking form, which is available on
page 115 and also on our website at www.star.tours. Follow our step by step instructions on how to book for a
hassle–free booking experience.
FIVE WAYS TO MAKE A BOOKING:
1. VISIT A STAR TOURS OFFICE
3. EMAIL A BOOKING FORM
Step 1: Complete a booking form and sign it.
Step 2: Handover the booking form to our reservations
team along with your method of payment (Cheque
payable to Star Tours Ltd / Cash / Credit / Debit card).
Step 1: Download and complete a booking form
available from www.star.tours
Step 2: Email the booking form as an attachment to
info@star.tours
2. BOOK ONLINE
4. POST OR FAX A BOOKING FORM
Step 1: Visit www.star.tours
Step 2: Select desired tour and departure date.
Step 3: Follow step by step instructions and finally
enter your payment.
Step 4: Receive a final confirmation within 24 hours of
booking.
Step 1: Complete a booking form and sign it.
Step 2: Post a booking form into Star Tours along
with your method of payment (Cheque payable to
Star Tours Ltd / Credit / Debit card details on the form)
or Fax a booking form to Star Tours, mentioning your
credit /debit card details in the space provided.
5. SEND A BOOKING FORM AND PAY ON-LINE OR VIA BANK TRANSFER
Step 1: Complete a booking form and sign it.
Step 2: Email, fax or post the booking form to us, in order to receive your booking reference number.
Step 3: Arrange for a bank transfer, by visiting any Barclays Bank and depositing the money into our account via
on-line / telephone banking, use your booking number as your payment reference when you initiate the transfer.
Step 4: Within 24hours you will receive your final confirmation by email.
NOTE: Do not transfer funds without a booking reference as this will cause delays. Early bird offers can only be
availed once a booking has been confirmed, and a deposit payment has been made. Once your booking has been
processed you will receive a confirmation invoice via email and visa letter (if required). Visa letters can only be sent
out once a booking is confirmed. For bookings received more than 4 weeks prior to departure a non-refundable
deposit amount of 25% (of the tour cost) will be required for coach tours. For all other tour types, a non-refundable
deposit of 40% (of the tour cost) will be required at the time of booking. For bookings received less than 4 weeks
prior to the departure of the tour, full payment will be required at the time of the booking.
In order to make a booking for your holiday you are required to
complete a booking form, which is available on page 117 and
also on our website at www.star.tours. Follow our step by step
instructions on how to book for a hassle-free booking experience.
TERMS AND CONDITIONS
1. CONTRACT
1.1 When making a booking or using our service, you accept all our terms & conditions, general
information and pay a fixed amount to secure your services, which is non-refundable. The terms and
conditions set out will be governed by English law and the jurisdiction of the English Courts. You may,
however, choose the law and jurisdiction of Scotland or Northern Ireland if you wish to do so.
1.2 (a) All deposits paid are non-refundable.
1.2 (b) Minors cannot travel on their own. All bookings must have a legal guardian or adult over the
age of 18, unless where dictated by law. Where a child is travelling without a parent and with a legal
guardian or another family member, a child travel consent letter must be provided and carried with
you on tour.
1.2 (c) If you book through a travel agent, the travel agent will hold your non-refundable deposit and
any other payments until Star Tours send a confirmation of booking or invoice.
1.2 (d) Bank Transfers and cheques will not be accepted if the tour is within 14 days of travel.
All payment within 14 days will need to be paid for by Card or Cash.
1.3 A binding contract between us comes into existence when you book with Star Tours or use any of
our services.
1.4 The maximum baggage weight allowed on our Tours is not to exceed 20 Kg and not exceeding
dimensions of 90 x 75 x 43 cm / 35.5 x 29.5 x 16 ins. Only one bag is allowed per passenger; any
subsequent bags will be subject to space on the mode of transport along with excess baggage charges.
1.5 Our suppliers (such as accommodation or transport providers) have their booking conditions or
conditions of carriage, and these conditions are binding between you and the supplier as your contract
will be direct with the supplier. Some of these conditions may limit or remove the relevant transport
provider’s or other supplier’s liability to you. You can get copies of such conditions from our offices or
the offices of the relevant supplier.
1.6 (a) All our tours operate with pre-allocated seating; we reserve the right to assign or reassign
seats at any time, even after boarding the mode of transportation. Any indication of your seating is for
reference only and is subject to change at any time. No seating requests under any circumstances are
taken by Star Tours Ltd or its carriers.
1.6 (b) On limited tours front seats may be purchased, subject to availability. This offer is only available
for bookings of two on the front row and is subject to availability. Front row seats cannot be purchased on
transfer journeys. We do not allow children or single passengers to occupy front seats.
If your tour is cancelled for any reason and front seats are not available on your new tour, you will
be refunded the supplement. No other compensation will be payable. If for any reason we cannot
accommodate your front seat request you will be refunded the supplement, prior to your tour departure
or on day one of the tour.
N.B: On some coaches the legroom on front seats may be slightly less than that available on other seats
due to the presence of a modesty board in front.
1.7 We may operate multiple coaches for our tours; your booking should be under one booking and with
the same pickup should you wish to travel with any particulars for any given tour.
1.8 Coach, accommodation and service facilities may be different for each individual even if travelling on
the same tour, vehicle or hotel.
2. WHAT YOU PAY & WHEN
2.1 When your tour is confirmed, the remaining balance must be paid within the time frames laid out
below (including any surcharges referred to in clause 3) to the office at which you made your booking,
payment is defined as cleared in our account. Deposits per person (total tour cost and not including
discounts or offers) and balance due dates are as follows:Holiday Type
Deposit
Balance Due
Coach Tours
25% of holiday cost
4 Weeks prior
One Day Tours
100% of holiday cost
At Time of Booking
Flight Tours & FIT Tours
40% of holiday cost
6 Weeks prior
2.2 If you make a booking after the date on which the balance of the holiday is due, you must pay the
full holiday cost at the time of booking.
2.3 When booking online, A payment at the time of booking does not mean that your booking is
confirmed. Your booking is only confirmed when we send you the final confirmation of the booking.
If due to lack of availability we are unable to confirm your services after you make a payment through
the online booking portal, we will refund you any monies paid to us. Any refund owed may take up to
two weeks to reflect in your account. We cannot take responsibility for any interest, surcharges or fees
which you may incur as a result of a delay in money transfer.
2.4 Price per person is based on 2/3 adults sharing a room. The child must share a room with 2/3 adults.
Max. occupancy is three adults (excluding infants). We have the right to change your accommodation into
split rooms. A Triple room can consist of three single beds; we only guarantee a triple occupancy and not
the bed splits.
2.5 Early Bird Offer is not applicable for infants aged 0-23 months for any holidays mentioned on our
website or brochure. Infant prices for coach holidays are for a seat only.
2.6 It is your responsibility to remember to pay the balance, failure to pay will result in your booking
being cancelled, and we reserve the right to cancel your travel arrangements and retain your deposit.
2.7 Early Bird offers and other promotional/web-only discount are applicable only in conjunction with
confirmed bookings and deposit payment.
2.8 It is your responsibility to carefully check the confirmation invoice and any other documents issued
by Star Tours and let Star Tours or your travel agent know immediately in the event of any error or
inaccuracy as it may not be possible to make changes later.
3. YOUR HOLIDAY PRICE
3.1 The price of the Services will be as quoted on the Website or as quoted on your invoice at the time
of booking, except in cases of error. Our Prices are liable to change at any time, but changes will not
affect bookings already accepted in writing by us. STAR TOURS LTD AND ITS AFFILIATES, EXPRESSLY
RESERVES THE RIGHT TO CORRECT ANY PRICING ERRORS ON OUR WEBSITE / WRITTEN MATERIAL
AND/OR ON RESERVATIONS MADE UNDER AN INCORRECT PRICE. Once we have sent you a booking
confirmation, we will only change the price of your holiday if there is a change or increase in any one or
more of the following:
(a) Transportation costs (including flight supplements and the cost of fuel);
(b) Dues, taxes or fees chargeable, such as landing taxes or embarkation or disembarkation fees at ports
and airports; or
(c) The exchange rate applicable to the particular holiday package. (Our prices are fixed using the
exchange rates available in the month of October 2019)
(d) In the event of a significant increase in any of the components that are included in your tour cost,
i.e. hotels, entrances, flights, transportation & food.
3.2 Should the price of your holiday go down due to the changes mentioned above, by more than
2% of your holiday cost, then any refund due will be paid to you. However, please note that travel
arrangements are not always purchased in local currency and some apparent changes have no impact on
the price of your travel due to contractual and other protection in place.
3.3 If we increase the cost of your holiday by more than 10% you may cancel the holiday, provided that
you notify us within seven days from the date you receive the confirmation or invoice with the increased
amount. We will refund you the full amount paid by you to Star Tours towards your booking.
3.4 Early Bird Offers and discounts are only applicable to flight tours when the land arrangements and
flight components fall within the given budget of the tour price. Early Bird discounts will not apply to
flight tours when flight/hotel surcharges are present. Any applicable discounts are only valid for tours
that are not amended in any manner.
3.5 The Company is under no obligation to give a breakdown of the costs involved in a holiday.
4. IF YOU CHANGE YOUR BOOKING
4.1 In the case of Coach Tours; a name, date or tour change will be possible as below provided written
notification is received.
Amendment /
Change for Coach
Tours Only
More than 30
days before
departure
29-14 days
before departure
13-8 days
before departure
7-2 days
before departure
Name Change
$ 35 per person
$ 70 per person
$ 135 per person
$ 205 per person
Tour Date Change
$ 35 per person
N/A
N/A
N/A
Free
N/A
N/A
N/A
$ 35 per person*
N/A
N/A
N/A
Tour Upgrade
(Longer Tour)
Tour Downgrade
(Shorter Tour)*
116 Call us 24 hours: 1 866 867 2620 | Book Online: www.star.tours
* A Tour downgrade must be paid in full at time of change and is regarded as a final change. You
can only downgrade to a three-day tour; any further downgrades are not permitted. Downgrades
are not permitted on our tours of 3 days or less, UK Tours or affiliate partner tours.
4.2 Cancellation terms for One Day tours operated by Star Tours Ltd will be as per Clause 5.1 Coach
Tours. Name Changes/Date Changes for One Day tours operated by Star Tours Ltd will be allowed
up to 7 days prior to departure provided we have received this in writing, an admin fee of £20 /
$30 Per Person will be applied.
4.3 We can allow a maximum of two amendments per booking. The administration charges
stated above will apply for each amendment subject to approval. More than two changes are
not permitted.
4.4 Any amendment after confirmation of any flight tours, FIT Tours will be subject to cancellation
fees stated in clause 5.1 of these terms and conditions.
4.5 If you want to replace any individual in your booking after confirmation, it will be your
responsibility to find a replacement. Star Tours cannot take any responsibility of introducing
another individual to replace the original tour participant.
4.6 Any change and subsequent re-change back to the original non-amended booking will
be deemed as a change(s) and no refund, discount and or compensation will be due for such
eventualities.
4.7 You can change your pick/drop up point up to 10 days before departure with our approval
(21 Days during departures covering bank and National holidays). Within ten days, it may not be
possible to make changes to your pick/drop point; if possible, then there will be an admin charge
of $ 20 per person applied. Pick/drop points will be confirmed only 24 hours before departure and
are subject to availability.
4.8 Any changes or amendments will void any discounts, Offers or Deals given at the time of the
original booking.
Note: Certain travel arrangements (e.g. Apex / No-frills airlines Tickets) may not be changeable
after a reservation has been made and any alteration request could incur a cancellation charge of
up to 100% of that part and, or all of the arrangements.
5. IF YOU CANCEL YOUR HOLIDAY
5.1 If you or any member of your party wishes to cancel your holiday, you should notify us or the
travel agent with whom you made the booking, in writing. If you cancel the holiday, then we will
charge the cancellation fees as set out in the table below. Cancellation schedule will be calculated from
the time of receiving the notification in writing. Cancellation policy will apply if a) tour participant
cannot adhere to the tour payment schedule set out, b) in the event that visas for any countries are
not granted or c) In the event that any tour participant is unable to travel for any reason whatsoever,
including medical grounds, death, visas, jury service (please contact us for an exhaustive list).
Notice Given for Cancellation
Coach Tours
Other Tours
More than 42 Days
10% of total holiday cost
40% of total holiday cost
41 - 28 Days
25% of total holiday cost
50% of total holiday cost
27 - 14 Days
50% of total holiday cost
75% of total holiday cost
13 - 7 Days
75% of total holiday cost
90% of total holiday cost
6 Days or less
100% of total holiday cost
100% of total holiday cost
The cancellation charges shown represent a percentage of the total holiday price, excluding
insurance premium or any additional charges as these charges may need to be paid in full
(e.g. visa charges, courier, postal).
5.2 Should you wish to cancel a holiday and re-book this will be subject to the cancellation terms
within these booking conditions.

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