USD Brochure 2020 - Page 16



PICK UP POINTS
Leeds
Manchester
Liverpool
Warrington
Walsall
Birmingham
Coventry
Sheffield
Nottingham
Leicester
Watford Gap
Northampton
Newport Pagnell
Luton
Bristol
Cardiff
Slough Wembley
Swindon
East Ham
Reading
Southall
KEYS
Maidstone
Folkestone Dover
With the widest range of pick up and
drop off points offered; rest assured
you are never too far away to make
your tour a reality. We cover all major
cities in England and Wales for the
convenience of our customers.
Free Pick Up Points
Chargeable Pick Up Points
Never has it been easier to begin your holiday.
Our pickup and drop off service enables our
customers to travel from all parts of England
and Wales with relative ease, conveniently and
economically.
For the benefit of our customers choosing to take
our pick up and drop off services. we have listed
below, points which should be noted prior to your
journey. The pick up points outside of London are
subject to availability.
WAITING TIME
We attempt to ensure that all listed departure/arrivals time are
adhered to. However, due to circumstances beyond our control,
there may be changes to the pick up timings listed. If there are
any changes to your pick up, we will inform you 12 hours prior
to your scheduled pick up time. Due to congestion at ports of
entry and traffic conditions beyond our control, there may also
be delays in the times of departure for your respected pick up
and drop off. Our representatives will communicate the details
of the waiting times to the parties concerned. On occasions
where delays occur, there may be waiting times up to
90 minutes. If the delay is more than 90 minutes for your
drop off then meal vourchers may be provided by Star Tours.
Please take in to consideration unexpected delays when
booking onwards Flight/Train/Coach connections, as Star Tours
cannot be held responsible for the loss or costs associated with
any missed connections/bookings you may have.
FOOD AND SERVICE STOPS
During scheduled pick ups and drop offs, passengers are
advised to carry water and food for their journey. The driver
will not stop for breaks outside of the legal breaks if required.
In the mornings, when you reach the point where you will
join the group, the connection will be immediate and your
tour will begin straight away. There may not be a chance for
those who have travelled long distances to freshen up or have
breakfast until the next available stop. As such, it is advised
that passengers are prepared with comfortable clothing and a
supply of water and food for their journey.
TYPE OF VEHICLE
Your pick up and drop off service may be conducted using various
vehicles ranging from a car, minibus, or regular coach. The type
of vehicle used will be dependent on the up take of the particular
pick up/drop, and may differ in features from your tour vehicle.
SEQUENCE OF PICK UPS &
DROP OFF
The pick up and drop off service is conducted to suit all of our
customers joining in UK. As our extensive range of locations
span the length and breadth of England, the order of the service
must be carefully planned. During your pick up and drop off,
you may find that you will be travelling with other passengers
who may be travelling to different destinations. The sequence of
pick ups and drop off’s will follow a pre-assigned route through
the various destinations. The pick up and drop off service will
be grouped together as per the geographical locations. Please
Note: that routes will be diverged. If your invoice does not state
a pick up time or states TBC, then please check with our sales
team prior to travelling.
16 Call us 24 hours: 1 866 867 2620 | Book Online: www.star.tours
PICK UP / DROP OFF
POINT CHANGES
You can change your pick up point up to 10 days (21 days
on public/national holiday period) prior to departure free
of charge. Within 10 days it may not be possible to make
changes to your pick up point. If the change is possible
then there will be an admin charge of $ 25 per traveller.
Your choice of pick up point will be by default your drop off
point. If there is any discrepancy between the two, please
inform our reservation team at the time of booking. Any
changes are subject to our approval if no pick up point is
selected at the time of booking, Wembley will be selected
as a default pick up point. You must be present at the time
advised, transfers vehicles and coaches will not wait under
any circumstances.

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