KCHC Impact Report 2019-20-WEB - Flipbook - Page 20
Supporting staff in providing high quality care
Support for Hospital Heroes
As the financial year drew to a close amid
the global COVID-19 pandemic, we were
compelled to shift our focus to supporting
our heroic NHS staff and vulnerable patients.
On 15 March 2020, with spiralling numbers of critically
ill COVID-19 patients, King’s College Hospital declared
a major incident. The scale of the pandemic was
unprecedented and King’s had one of the highest COVID
admissions in the country. Wards were converted to treat
thousands of COVID patients and our dedicated and
knowledgeable staff, faced with a new and ever-evolving
disease, more than rose to the challenge. Some came
out of retirement, others graduated early and thousands
were redeployed to the front line. All sacrificed time with
their own loved ones to care for other peoples’ nearest
and dearest. The Charity seized the moment to provide
whatever care we could for those staff.
On 23 March 2020, we launched the Hospital Heroes
Appeal: our very first emergency appeal. Our local
communities responded in a way we have never seen
before. The generosity of their support enabled us to
move quickly, allocating emergency funds and distributing
thousands of donated items across our hospitals.
Food, drinks, toiletries, and fresh clothes were
gratefully received by staff who were often unable to
go home for days at a time. As well as creating a safety
net of essential psychological, bereavement and
support services, we also set up wellbeing hubs that
offer a warm and welcoming space for exhausted
staff to rest and recuperate away from the wards.
Our Hospital Heroes Appeal was a promise to staff and
patients – a promise that we would not leave them
to face the pandemic alone. As well as raising funds
and donating gifts, our community sent hundreds of
thoughtful and uplifting messages to hospital staff that
boosted their morale and confidence.
Our world changed in 2020 and we have no doubt that
the coming months will bring many more challenges.
But, with your continued support, we will overcome
any difficulties and forge ahead because, like you, we
are dedicated to supporting our heroic NHS staff and
improving the lives of vulnerable patients.
For more information on how we rose to the
challenge of the COVID-19 emergency visit
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