Highway to Health - Flipbook - Page 19
WHAT JOB CHALLENGES DO YOU FACE?
It is not always easy, and sometimes the changes we
have to make are very difficult. It is important to
show empathy and understand everyone’s perspective
and be able to show a clear rationale for why we
need to make those changes.
SUBJECTS, KNOWLEDGE & SKILLS NEEDED
The key skills required for my job are problem-solving,
communication skills, being organised and able to build
relationships. When I first started, I certainly didn’t
have all of these skills and would have been too shy to
speak over the phone or in a meeting.
My first job was dealing with enquiries and complaints
which was mainly telephone-based, so your knowledge
and skills will develop over time. I have also had the
opportunity to complete various training over the
years to support my development, including a project
manager qualification.
WHAT YOU MIGHT
NOT KNOW ABOUT
WORKING IN THE
HEALTH SECTOR
It isn’t all patient-facing. There are so many
rewarding administrative roles and there is a huge
chance for career progression. I started doing data
entry and have moved onto a number of roles while
increasing my responsibility and salary as I go.
Now I have a family and I am able to work part-time
and flexibly. I have also worked with some amazing
colleagues who I can count as really good friends as
part of my job. It is also okay not to know what you
want to do when you leave school and for this path to
change.
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