41061 Unite AR22 HI-RES WEB-READY - Flipbook - Page 101
STRATEGIC REPORT
GOVERNANCE
FINANCIAL STATEMENTS
OTHER INFORMATION
For more about our culture and values, go online to:
unitegroup.com/cultureandvalues
DOING
WHAT’S RIGHT
RAISING THE
BAR TOGETHER
Always operate with a highly ethical,
collaborative and solution-driven mindset
Continuously focused on improving
the way things are done
Being a responsible business is part of our DNA.
The Board always looks to do the right thing in the
right way, creating trust for all our stakeholders
and the communities we operate in. This drives the
Board’s actions and decisions as demonstrated by
the Board’s leadership in the decision to give around
90% of our employees a £500 one-off payment to
help with the rising cost-of-living pressures. The
Board challenges the status quo when needed and
takes accountability for its actions.
The Board’s ambition is to constantly strive to
be better, by embracing an inquisitive mindset
and exploring the potential of our people’s own
development. This does not mean constantly trying
new ideas but focusing on our own expertise and
building on that. The Board uses clear insight and
data to help inform us and understand what really
matters to students, driving efficiency, effectiveness
and a great customer experience every time.
Our values in action
Our values in action
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Net zero carbon commitment by 2030
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+38 Customer satisfaction NPS
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Increased participation in social programmes
including Leapskills and Unite Foundation, which
celebrated its 10th anniversary
Alternatives Specialist award at the EG Awards in
recognition of our “commitment to doing what’s
right” and our response during Covid-19
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Service improvements driven by employee
feedback
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Partnership with the British Heart Foundation
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Maintained a GRESB 4-star rating
Real Living Wage employer
Gold Investor in people accreditation
Over £99 million invested in replacement
of cladding
Participation in the Positive Impact programme
Partnered with Streets of Growth, a youth
intervention charity
Student Accommodation Operator of the Year
2022 at the REIS awards
Roll out of the Resident Ambassadors
programme
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