41061 Unite AR22 HI-RES WEB-READY - Flipbook - Page 111
STRATEGIC REPORT
GOVERNANCE
FINANCIAL STATEMENTS
OTHER INFORMATION
Board decision-making during 2022
STRATEGIC OBJECTIVE
DELIVERING FOR OUR
CUSTOMERS AND UNIVERSITIES
BOARD’S GOVERNANCE ROLE
Safety, health and wellbeing:
Governance to ensure the
health, safety, wellbeing and
security of our customers is
paramount.
During 2022, this has
continued with a particular
focus on student support and
fire safety.
LINK TO PRINCIPAL RISK
WHAT THE BOARD DID IN 2022 AND ITS DECISION-MAKING
Operational risk
Major health and safety
incident in a property or
a development site
The Board reviews the safety of our students, visitors and
employees, as well as contractors at our development sites,
at each Board meeting.
•
Student support: the Board is committed to ensuring the
business provides the right support to help students fulfil
their potential. During 2022, the Board reviewed and approved
our Support to Stay framework to provide a supportive living
environment to students, despite medical, physical or mental
health difficulties. Further information about our Support to
Stay framework can be found on page 51.
•
Fire safety: the Board and the Health and Safety Committee
review and challenge our fire safety programme, a critical part
of our health and safety strategy. The Board is committed to
the business being a leader in fire safety standards through
a proactive, risk-based approach embedded across the
business and ensuring that students and our employees are
kept safe. The Board also oversees our cladding remediation
programme and related spending.
Read more on page 83
Read more about Health & Safety Committee Report on pages 128–130
Ensuring our product is
affordable and provides
good value-for-money for
our customers.
Market risks
Demand reduction:
driven by value-formoney/affordability
Read more on page 82
Board analysis of the Higher Education accommodation sector,
and ensuring we continue to offer an affordable and value-formoney product.
Board analysis of our customer offer and how we service
undergraduate first year students through lettings to
universities under nomination agreements. Also, considering the
opportunities to tailor our customer proposition to better meet
the needs of returning students seeking greater independence
and postgraduate and international students who may be willing
to pay a premium for a higher level of service. Board approval
and oversight of our pilot purpose-built build-to-rent property in
Stratford, East London to test our operational capability to extend
our accommodation offer to young professionals and retain them
as customers as they move on to the next stage in their lives.
Read more about Operations review on pages 32–34
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