41061 Unite AR22 HI-RES WEB-READY - Flipbook - Page 10
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THE UNITE GROUP PLC | Annual Report and Financial Statements 2022
BUSINESS MODEL
WHAT WE DO
We are the UK’s largest owner, manager
and developer of purpose-built student
accommodation
High-quality, value-formoney portfolio
We align our portfolio to the best
locations and strongest Universities.
Value-for-money is central to our
customer offer and we provide an
all-inclusive fixed price and added
services which deliver a hassle-free
experience to students.
BEDS
Unrivalled customer insight
The customer is at the heart of everything we do and we
invest significant time into understanding the wants and
needs of students through regular research and insight.
31
year track record in student
accommodation
70,000
in 157 properties
across the UK
Best-in-class
operating system
Our scale and PRISM technology
platform allow us to deliver the best
all-round customer experience for
students, alongside sector-leading
operating margins.
New investment opportunities
We source opportunities for new acquisitions and
developments in the strongest University markets
to support the future growth of our business.
100%
of development pipeline in
the strongest university cities
We are leaders in sustainability,
health, safety and student welfare in
the student accommodation sector.
Robust and flexible balance sheet
CUSTOMER NPS
We nurture strong relationships with our shareholders,
co-investment partners and debt providers to ensure
continued access to capital.
+38
LOAN-TO-VALUE RATIO
Committed and
talented people
31%
Our teams are central to delivering
our purpose of providing a ‘Home for
Success’ for students. Staff training
is focused on student welfare and
peer support provided by Resident
Ambassadors.
Partnerships with the
strongest Universities
We partner with Universities to deliver their long-term
accommodation strategies. Our Higher Education
Engagement team work closely with Universities to
identify new opportunities for University partnerships.
EMPLOYEES
52%
1,900
of beds let under nomination
agreements