41061 Unite AR22 HI-RES WEB-READY - Flipbook - Page 26
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THE UNITE GROUP PLC | Annual Report and Financial Statements 2022
OUR STRATEGIC OBJECTIVES
DELIVERING FOR OUR
CUSTOMERS AND
UNIVERSITIES
The key pillars of our strategy reflect our commitment
to deliver long-term value for our range of stakeholders.
This means providing a Home for Success for students and
universities, delivering attractive returns for shareholders
and ensuring we deliver a positive impact for the
environment, our people and communities.
STRATEGIC FOCUS
PROGRESS IN 2022
•
•
•
Delivering a best-in-class student experience
•
Moved to new operating model with 24/7
on-property staffing
•
Further improved student support developing
a Higher Education-aligned framework
•
Segmentation of our product and service
•
Launched digital check-out, customer
notifications MyPerks and student welfare
self-serve via our app
•
Opened two new properties, Campbell House
and Hayloft Point, and fully refurbished three
properties in Manchester
•
Delivered enhancements in our Service and
Emergency Contact Centre availability for
students and guarantors
Investment to enhance our physical estate
Investment in our digital capabilities and
technology platform