COVID 19 Business Help Guide - Page 22



Main suppliers
Hudson Energy
If you have been directly impacted
by COVID-19 and you are unable to
access government support or find
alternative funding to help pay your
energy bills, then please contact us
so we can assess your account. We
will consider individual circumstances
before proceeding to disconnection.
Our best advice is to engage with us
as soon as possible so that we can
manage your account appropriately.
We have suspended
planned disconnections for
microbusiness* customers
during this period.
Call on 0330 0882679
Orsted
Call on 0800 056 8101
customer_services@orsted.co.uk
NPower
We want to reassure you
we will not disconnect
We understand that this is a difficult
time and lots of people might find
themselves unable to pay their
Scottish Power
We are here to help. Please do not
cancel your Direct Debit if you can
avoid doing so. We have taken steps
to support you by giving you greater
flexibility through our online tools.
You can now change your monthly
Direct Debit to a more manageable
amount. Or, if you’re really struggling
to manage your monthly payments you
could apply for a payment holiday for
up to two months.
TOOLKIT
bills unexpectedly. So, if you end up
struggling to pay for your energy we’ll
work through the options with you. If
you have a debt that you are finding
it difficult to pay, it is important that
you let us know so we can work out
a manageable plan for you. We will
review your individual situation and
talk you through the options.
Call on 0345 070 7373
Total
If you have any concerns
and would like to speak
to someone, please get in
touch. We may have limited
availability to take calls during
Email on Sales@
HudsonEnergy.co.uk
SSE
Business Debt line
busy periods, so we would ask
customers to email us where
possible.
Business energy
Saving Trust
For your April-dated invoice,
covering March consumption,
you during this period of
we still want to help. We are
uncertainty. However, it is
therefore analysing all the data
important that you get in
Citizen Advice
available to us across Gas &
Electricity supplies in the UK
touch if you are struggling to
to help us accurately calculate
pay, so we can understand
your estimated bill. We know
your circumstances and
that this will be significantly
agree alternative payment
These organisations may be also be
lower than usual in some cases
arrangements. This might
able to offer support.
and want to reflect this as best
include things like spreading
we can in your invoice if you
your bills by Direct Debit over
have been unable to obtain a
meter reading.
the year or the possibility of
We do not want to send you
allowing extra breathing space
invoices if your business has
for making payments.
temporarily closed and you have
stopped consuming energy either. For
Opus
these customers we plan to place your
We understand this is a worrying
invoices on hold starting from your
time for our customers, and want to
May-dated invoice, which covers your
do what we can to support you. We
April consumption.
would encourage all of our customers
(SME) Customers
Call on 0333 003 7874 Email on
experiencing financial hardship to talk
credit.sme@totalgp.com
to us about the options available to
Large Commercial, Industrial and
them at this time, whether that be a
Public Sector Customers
payment holiday or reduced payment
Call on 01737 275828
Email on early.arrears@opusenergy.
Email on
com
gp.redhill.key.credit@totalgp.com
22

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