Hospitality - Flipbook - Page 8
Restaurants & Takeaways
Coronavirus challenging times in 2020
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• Personal service
Our account managers build up relationships with their customers.
• Bespoke quotes
No two customers are the same.
We our experts in the energy market.
Fazeley Fish Bar
& Chip Shops
Mrs Doula Alexandrou owns three takeaway premises in
Staffordshire and has used Utility Bidder for the past four years.
It’s the personal
touch that Utility
that makes them
stand out from the
Doula has used utility brokers before and at the
Doula’s problem, she interrupted her holiday to
time of renewal when we contacted her there
help. Now that’s customer service!
were two other brokers getting prices for the
premises. When asked why Doula chose Utility
Bidder over the competition she explained
that the efficiency and simplicity of our service
combined with lower gas and electricity prices
made Utility Bidder superior to the other brokers.
Our personal service has seen valued customers
return year after year. Doula mentioned a
time in particular which had set the standards
higher against the competition. Doula had a big
problem with her gas meter which threatened
the shutdown of her gas supply not long before
By dealing with the supplier directly we can
take the stress away from our customers. We
call to update and advise when they enter t heir
renewal period. By doing this we can advise on
market increases and how we can keep these to
a minimum when renewing. Doula was advised
on the contracts which will benefit all three
businesses individually. Not all premises use the
same quantity of energy so the contracts should
differ accordingly. This enables us to provide
bespoke quotes that will be more beneficial for
each. We then deal with the contracts so the
customer doesn’t need to worry about them.
334of a new
Doula was very concerned and she tried to
‘Working with Utility Bidder simplifies the
contact her Utility Bidder account manger to help.
switching of utilities, the prices were better and
it takes away the headache of dealing with gas
However, the account manager was on annual
and electricity contracts and suppliers’.
leave. Nevertheless, as soon as she heard about
01858 439 334