Moneyway Welcome Pack - Procedure Guide - Flipbook - Page 3
Contact Information
Contact
Information
Opening Hours
Underwriting and Pay-outs (New Business Processing)
Monday – Friday
9am-7pm
Saturday
9am-5pm
Bank Holidays
10am-4pm
Sundays
10am-4pm
Email:
underwriting@moneyway.co.uk
motorfinance@moneyway.co.uk
Phone:
0345 1117125
Customer Services
Monday – Friday
Saturday
Sunday and Bank holidays
Email:
Phone:
9am-7pm
9am-5pm
Closed
motorcustomerserviceteam@moneyway.co.uk
0345 111 7125
Option 1 – Customer
Option 2 – Dealer / Broker
• Option 1 – Pay-out
• Option 2 – Underwriting
• Option 3 – Dealer Set Ups
• Option 4 – HPI/Clearance Settlement Figures
New Dealer On-Boarding Team
Monday – Saturday
9am-5pm
Bank holidays
Closed
Email:
dealersetups@securetrustbank.co.uk
Customer Resolutions
Monday – Friday
Weekend and Bank holidays
Email:
Phone:
9am-5pm
Closed
resolutionteam@moneyway.co.uk
0330 303 1286 Option 1 Motor
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