Moneyway Welcome Pack - Procedure Guide - Flipbook - Page 33
Procedure Guide
• Where the document includes a photograph
of an individual, the following statement
must be included: “Image certi昀椀ed as a true
representation of the original and likeness to
the Individual”.
• The full printed name of the member of staff,
their role, department and contact details.
• The signature of the certifying member of staff.
• The date of certi昀椀cation.
Failure to certify documents to the required
standard may cause a delay in processing
the application.
Delivery of the vehicle
• The vehicle must be delivered to the address
stated on the customer’s Hire Purchase
Agreement (HPA).
• Where delivery of the vehicle has been
unsuccessful, the vehicle must be returned to
the dealer and delivery or collection rearranged.
Under no circumstances should the delivery or
collection of the vehicle be made to or from any
other location.
• If you use a third party to deliver the vehicle,
you should instruct them not to deliver to any
address other than the one provided to them by
yourselves, which must match the address stated
on the HPA.
• The vehicle must only be delivered to the person
named on the HPA.
• You must not release the vehicle to a third party.
• You must take reasonable precautions to ensure
you are delivering to the right person and retain
copies of evidence of their ID taken at the time
of delivery, such as a driving licence.
• Proof of delivery must be made available to
Moneyway within 14 days of our request. Failure
to provide this information could result in claw
back of the loan amount paid.
Compliance with the VAT Margin Scheme
The dealer will ensure that, where vehicles
are supplied under the VAT Margin Scheme
for second hand goods (“the Scheme”), the
conditions of the Scheme are met. In particular
purchase and sales invoices should meet the VAT
margin scheme requirements set out in HMRC
guidance. This can currently be found on GOV.UK
using the following link:
The Margin Scheme
Where a vehicle is a VAT-qualifying vehicle, the
dealer will issue a full VAT invoice to Moneyway in
relation to the sale of that vehicle to Moneyway.
See the section regarding invoices for con昀椀rmation
of what is to be included on the invoice. Send all
required documents to:
motor昀椀nance@Moneyway.co.uk
Cancellations and Withdrawals
You are required to inform us if the customer
wishes to exercise their right to reject the vehicle
for any of the following reasons:
• Vehicle is not in full working order.
• Vehicle is not roadworthy.
• Vehicle is not 昀椀t for purpose.
• Vehicle is not of satisfactory quality.
Where a customer exercises their right to reject
the vehicle under the Consumer Rights Act 2015,
they have the right to a refund of all their payments
already made, minus a sum to cover depreciation
and/or wear and tear.
Where this deduction is appropriate, we will use a
calculation of 25p per mile for each mile over the
original mileage recorded when the vehicle was
sold to the customer; you will not assume or apply
an amount exceeding this.
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