Moneyway Welcome Pack - Procedure Guide - Flipbook - Page 34
Procedure Guide
No deductions are permitted if the customer
withdraws within the 昀椀rst 30 days from the sale of
the vehicle.
You must inform us on the same day of such
cancellations or returns to ensure Moneyway
do not request a payment from the customer.
Moneyway will require the prompt return of loan
advance funds paid.
Customer Withdrawal from Credit
If the customer wishes to exercise their right to
withdraw from the HPA, you must not accept the
customer’s noti昀椀cation of their intention
to withdraw.
You must advise the customer to notify Moneyway
of their intention to withdraw, as set out in the HPA
and the Important Information Document.
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