V12 Procedure Guide - Flipbook - Page 28
Product + Procedure Guide
agree the pricing based on your choice),
then you must undertake your own fair
value assessment in compliance with the
Consumer Duty and con昀椀rm you have
done this.
• If you provide customers with any add-ons
or VAPs to be funded using the Products,
you must ensure that the add-ons or VAPs
meet the needs of customers. You must
also adhere to the requirements detailed in
Section 1.7 of this guide.
• To enable us to comply with our Consumer
Duty obligations, you must share the
outputs of your fair value assessment(s)
with us on request.
• You must also share relevant, reasonable
information, including sales information and
information on the regular reviews of the
Product distribution arrangements when
we request these from you.
• The Consumer Duty imposes other
requirements on you, which you must
comply with.
V12VF system management
and curation
You will ensure that the V12VF New Dealer
On-Boarding Team are noti昀椀ed in advance of
an authorised salesperson ceasing to work for
your business. This is to ensure that user access
is revoked for the Guide, the Proposal System,
and the E-signature System in advance of
employment termination.
Telephone: 0330 303 3464
Email: dealersetups@v12vf.co.uk
Customer contact details and
marketing preferences
• You must ensure that all customer contact
details (contact number, postal address and
email address) and marketing preferences
are accurately entered and checked – these
details are important as they are passed
across to us and will be used to contact the
customer during servicing of the account
and/or marketing of products and services.
Customer communications
and advertising
• You must ensure that all customer
communications and promotional materials
which you create are compliant with the
Consumer Understanding rules in the
Consumer Duty.
• In line with FCA rules, you must ensure
that all customer communications and
promotional materials which you create are
clear, fair, and not misleading.
Guidance on the FCA’s requirements for
昀椀nancial promotions can be found here:
Financial Promotions
• You must not include direct reference to
Secure Trust Bank PLC or any of its trading
names in any advertising without our
explicit written consent.
• All advertising in any form, including
websites, must clearly state the nature
of your services and whether you work
exclusively with one or more lenders
or independently.
• You must also indicate prominently the
existence and nature of any 昀椀nancial
arrangements with a lender that might
impact upon your impartiality or the
customer’s decision to take out 昀椀nance.
• This includes clearly stating that you will
receive commission from Secure Trust
Bank PLC.
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