VRAMP-Brochure - Magazine - Page 11
WORKING OUT YOUR
Typically taken as a survey, at regular intervals employees
are asked a particular question related to your organisation, for example:
How likely are
you to recommend our
organisation as a place
Answers are given on a scale of 1 to 10, which can then be grouped into one of 3 categories:
Not particularly satisfied with your organisation or their work, employees in this
category could spread negativity and are at risk of increased absenteeism and
leaving your company.
Generally content with your organisation and their work, these employees may
still not be engaged enough to be immune to alternative offers of work.
Fantastically loyal, these employees love working in your organisation and their
work, and are most likely to promote your business to others.
Using the total number of employees who answered the survey and leaving out Passive scores,
calculate the Promoters and Detractors as percentages. The formula is then simply:
SO WHAT DOES MY eNPS SCORE MEAN?
eNPS scores range between -100 and +100. Whilst any score above 0 does indicate
a Net Promoter workforce, normally anywhere between 10-30 is considered a good
score. Higher scores than this are a sign of a very loyal, happy and driven workforce.