WAT 8193 LTL Digital Transformations In The Workplace 2023 - Flipbook - Page 15
CONCLUSION & KEY TAKEAWAYS | 15
The role of the FM has undergone a dramatic transformation
over the past few years. As well as managing buildings and
assets, today’s FMs are now responsible for sustainability,
wellbeing, workplace design, and providing a positive user
and customer experience.
This is putting tremendous pressure on FMs and
Despite this, our research shows that FMs do expect
increasing the need to find ways to work smarter.
to adopt some form of digital innovation over the
Over a quarter of our respondents said their
coming years, with just under a quarter thinking that
workload had increased over the past year, yet only
there will be an increased application of technologies
17% said implementing new technologies was a
such as AI, robotics, and sensors in the facilities of
priority in their current role.
the future.
What key conclusions can we draw from
our research of facilities managers?
1.
Business viability
72% of business owners surveyed agreed
that their business is slow to embrace
technology, which highlights problems on
the horizon for the sector. A significant
proportion of our FM professionals agreed
that if their business does not improve
its digital technologies and skills, it will
become unviable in 1-2 years. Now, more
than ever, FMs must assess their business
requirements and the digital innovations
%
72
OF BUSINESS OWNERS
SURVEYED AGREED
THAT THEIR BUSINESS
IS SLOW TO EMBRACE
TECHNOLOGY
available in order to evolve and keep up.
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