WAT 8193 LTL Digital Transformations In The Workplace 2023 - Flipbook - Page 7
DIGITAL TECHNOLOGY – FUTURE IMPACT | 07
What digital innovations will impact the sector the most?
With numerous technologies as well as new legislation being introduced, there
is a lot for FMs to consider when it comes to new tech. However, our research
helped to identify some of the common themes that FMs believe will have the
biggest impact on their profession over the next year or so.
Top of the list for 21% of our professionals is using
Today the FM role is about the overall function and
customer portals to maintain a digital ‘golden thread’
smooth running of a building and its impact on
of information.
people who use it. This is probably why 16% of our
respondents placed workforce and management
The ‘golden thread of information’ concept originated
software in the top 5 digital innovations they expect to
from the Hackitt Report following the Grenfell Fire
have the most impact on them over the next few years.
enquiry and is central to the Building Safety Act 2022.
The term refers to a digital record of a building’s
On top of this, almost one in five respondents (18%)
design, construction, and maintenance information
are also starting to understand the benefit of robotics
stored in a centralised database that can be accessed
and its impact on their profession. Robotics can help
by those who need it. Although designed for high-rise
professionals to operate more efficiently, safely, and
residential buildings, the model is becoming widely
cost-effectively by taking on tasks such as cleaning or
adopted across all industries. Leveraging the power
handling hazardous materials and freeing staff up to
of customer portals will help FMs to optimise building
focus on more complex tasks.
performance, reduce costs and ensure compliance
with regulatory requirements.
EXPERT VIEW
New technologies are transforming how we work and are
helping to improve building performance, reduce costs
and increase efficiency. FMs who embrace these digital
innovations will be better equipped to manage their
buildings and operations in the years ahead.
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