EHN 2022AnnualReport 9DIGITAL - Flipbook - Page 14
Health Connect utilization
The Premera Health Connect plan is designed to foster patient engagement
and enhance communication among the patient’s personalized care team—
helping to ensure collaboration is streamlined across the full continuum
of care for the best possible experience and outcomes.
When designing the Health Connect plan, Microsoft,
Premera, and Eastside Health Network focused
on cultivating strong, effective patient-provider
relationships. Health Connect utilization patterns
demonstrate shared success in engaging patients
in their health and ongoing care within EHN.
Speaking to the appeal of the plan, EHN Project
Manager, Strategic Initiatives, Katie Chang says,
“As a semi-young person with no chronic illness to
manage and minimal interaction with the health
system, at first glance, the biggest draw was the
absence of a deductible for in-network services.
No surprise costs. In only a few months, I’ve learned
about all the ways Microsoft differentiates itself
from other employers simply by how they care
for their employees. The Health Connect plan
complements that level of differentiation through
services like concierge care with our Navigators.”
2022 brought continued challenges in member
outreach due to staffing and access struggles
related to pandemic recovery. EHN generally and
Katie specifically have focused efforts on targeting
the work of Navigators to direct members toward
the most necessary and helpful resources.
Navigators ask callers whether they are connected
with a PCP. They help them find providers in
specialties with challenging access or that meet
patient’s criteria.
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Health Connect quality metrics help demonstrate
the strength of our patients’ relationships with their
care providers, as well as their ability to access care
when needed. Established patient and provider
relationships with high degrees of trust generally
lead to better adherence to preventive and chronic
care management. Our philosophy is to build
relationships throughout our network, Premera,
and Microsoft with the end goal of bringing Health
Connect Members the best care possible.
The table on page 13 provides quality measures
tracked for Health Connect patients in calendar year
2022. This table specifically presents those patients
who have received their care from an EHN provider,
allowing EHN’s care management and quality staff
to provide any needed support.
NAVIGATOR
CALLS:
PRIMARY
REASON
76% service referral
17% physician referral
6% complaints
1% nurse triage
EASTSIDE HEALTH NETWORK