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EMS Certificate of Satisfaction
Satisfaction Guarantee:
Thank you for your order. If you are not completely satisfied with your purchase from EMS
Automotive you may return the product within 21 days. You will receive a full refund less shipping and
a 20% restocking fee.
Caution! The inability to install the product without the proper tools or sufficient metal working
skills does not constitute a defective product and/or cause for a refund.
Caution Again! In some cases, damage to the vehicle (rust or collision) may be beyond the area
our panels can successfully repair. The excessive damage does not make our product defective and
does not constitute a cause for a refund. Ask before ordering.
Return Policy:
You must be issued a return authorization number from customer service. It must be visibly
displayed on the box.
All returns must be prepaid freight. Collect or C.O.D. returns will be refused.
In cases when the return is due to our error – wrong part sent or duplicate order, we will exchange
parts as needed and refund the prepaid freight charges.
Parts that have been modified in any way that makes them unsalable, (e.g., painted, drilled, cut,
welded), will be refused.
No refund will be issued for merchandise which was not manufactured and/or sold by EMS. Items
sold by a dealer must be returned to that dealer in accordance with their return policy.
If you charged the product to a credit card, a credit will be given to your charge card and a credit
memo will be sent to you. If you paid in advance, we will issue you a check within ten days.
Special Circumstances:
In special circumstances (e.g., low-production body styles, OEM midyear changes and unusual or
custom applications), where the exact part number for your application has not been determined
before ordering, the restocking fee will be waived if the product is returned within the 21 day period.
This is always at the discretion of the EMS customer service department.
All merchandise is sold "as is" without warranty, either express or implied.
Neither the seller nor manufacturer shall be liable for any loss, injury, or damage as arising out of the
use or installation of this product.
Manufacturing Rights Retained:
EMS reserves the right to make product changes to its products at any time without any obligation to
install or improve upon any products previously manufactured.
© 1995 Engineering & Manufacturing Services
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