2021 22 DALC AnnualReport for FLIPBOOK - Flipbook - Page 12
Deaconess Abundant
Life Services (DALS)
DALS 2021 year in review:
Provided over 260,000
total hours of care
❦
Served over 265 clients
in more than 25
surroundings towns
❦
Initiated care for over
165 new clients
❦
Recognized as an
Employer of Choice by
Home Care Pulse
❦
91.4% of caregivers
surveyed would
recommend DALS for
employment
Despite the pandemic challenges we encountered throughout
2021, DALS coalesced into a unified team focused on serving
those who needed our services while continuing to embody the
Deaconess mission.
In 2021 we provided over 260,000 total hours of care to
over 265 clients in more than 25 surrounding towns. Despite
significant staffing challenges over the course of the year, we
were able to initiate care for over 165 new clients. We continued
to cultivate our relationship with Lasell Village and served 30
clients on the Lasell campus in 2021 as well as over 20 other
clients in surrounding towns while continuing to carry on the
Leland tradition of service to the greater Waltham community.
We continue to partner with our referral sources and remain a
preferred provider for many organizations, including Emerson
Hospital, Emerson Hospital Home Care, Care Dimensions Hospice,
Lasell Village, and of course, Newbury Court.
With an increasing focus on employee engagement and retention,
we created additional caregiver appreciation events throughout
the year, which was met with positive feedback. We also initiated
a new online education platform, Home Care Pulse, which is better
geared towards home care and empowering our caregivers, with
the added benefit of being a much more user-friendly platform.
This platform also completes monthly caregiver satisfaction
surveys and our Net Promoter Score has remained higher than the
national industry average, thus being recognized as an Employer
of Choice by Home Care Pulse. Our overall caregiver satisfaction
rating averaged 8.9 out of 10 for 2021, and 91.4% of caregivers
surveyed would recommend DALS for employment.
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10
Deaconess Abundant Life Communities